Total Loss
What prompts the e-settlement (aka Total Loss Settlement tab) to populate in ALR?
CCC must be in file
Appraisal must show POI 15 indicating total loss
If we speak to the member today, what date would you end date their rental?
February 28, 2019
If we speak to the claimant today, what date would you end date their rental?
February 26, 2019
Move Totaled Vehicle - when the move is setup to the salvage yard
Settle Total Loss - when the Total Loss Settlement status is updated to reflect Accepted
If the member has a California policy, but her vehicle is registered and driven in Texas, what state should our CCC market value reflect?
California
After logging in, Title Procurement Work Order
If the member is upside down, who requests paperwork in Georgia (car is at GA Lot) on USAA retained?
Currently total loss - because Title Procurement will not roll out for Georgia until 2/25.
What fees does USAA owe in Alabama if we are retaining the vehicle?
Tax, Title, and Registration Fees.
What is Copart Title Procurement's Phone number?
844-512-6275
Eligibility for Owner Retain is based on the vehicle's ________ state.
In any given vehicle, what is the primary difference between Bucket Seats and Captain Chairs?
Armrests
BS Bucket Seats: Appear as individual seats with a division between the two. Note: A bucket seat does not have an armrest.
B2 Captain Chairs (2): Independent chairs in the first row that have two armrests each. Note: Typically found on UTVs and/or vans.
How are condition adjustment amounts calculated?
MARKET RESEARCH AND DEALER SURVEYS :)
Condition adjustments are derived from surveys of used car dealers regarding the market value impact of differences in condition levels.
On a 13 year old vehicle, if the dashboard surface has significant scratches and/or gouges, what condition rating belongs to this description?
Gather information about the loss vehicle, Locate comparable vehicles, Calculate the vehicle's value.
Will CCC compare a 2011 Honda CRV to a 2010 Honda CRV?
How often does KBB update their site with comparable vehicles?
One Month ----- for older vehicles, 4 months.
How often does Title Procurement reach out if they have not received the required paperwork for claims processing?
Every 5 days.
Our settlement is $13,549.85. IAA Title Procurement sends USAA an email that we may pay the LH $8,412.21. What letter should the adjuster update the diary to?
O: W/O #12345, pend equity payment
What is the fastest way to update the CCC market valuation zip code?
A zip code change requires a phone call to CCC. The update will take 4 business hours.
Positive
No. While we're required to send a letter - we're not required to process the title.
What is the appraisal clause?
Appraisal: Part D ---
If we and you do not agree on the amount of loss, either may demand an appraisal. In this event, each party will select a competent appraiser. The two appraisers will select an umpire. The appraisers will state separately the actual cash value and the amount of loss. If they fail to agree, they will submit their differences to the umpire. A decision agreed to by any two will be binding. Each party will pay its chosen appraiser and share the expenses of the umpire equally. Neither we nor you waive any rights under this policy by agreeing to an appraisal.
If you update remote start as an option on the CCC report, how long will it take for this information to populate in the file?
Instantly
How do you view Copart Title Procurement Notes?
After logging in and entering the stock number for search, you will click View Notes, and then specifically Title Procurement Notes.
No.
Sales Tax – Use CCC Valuation