Totally Transferring Jeopardy Template

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200

If a PCM does not speak Spanish nor English where do, we transfer them to?

crma: CSE Specialty>Foreign Language (Non-Spanish Calls | Cold Connect

300

Hi, I recently made a payment to my card, but it was towards my old card ending in 9251 by mistake. I can see the payment has cleared my bank account already. Where do we transfer the PCM?

Billing Assistance> Misposted payment

300

If the PCM needs statements from 10 years ago where do we transfer the PCM to in order to assist them?

No where due to>

Up to 7 years of statements are available (based on age of account and activity)

300

If a PCM has general questions regarding their FICO score, where do, we transfer them to?

cti: CSE Specialty>FICO-Credit Scorecard | Cold Connect

300

If the PCM is wanting to use their Amazon Pay for rewards, where do, we transfer them to?

Amazon Pay with Rewards>>> cti: Rewards>Amazon Pay with Rewards | Cold Connect

300

"Hi I'm calling to inquire on why my credit limit decreased? " Where do we transfer the PCM to?

Portfolio Verification (OPR)- Consumer Accts

telephone: CM Use only: 1-866-836-7143 (credit line decrease)

400

The PCM is calling in regard to starting a new hair care business. The PCM wants to have a secure card instead of a Discover It card. PCM applied earlier today for the secure card.

Where do you transfer the PCM to?

Secured Card- Application Inquires (Warm CRMA)

400

"Hi, just wondering, does interest accrue in my saving account that I have with you guys, if so how much"?
Where do we transfer the PCM?

Discover Bank-Deposit Products (Checking, Savings, CD, Money Market)

400

Hi my card recently declined and is it possible if I run the charge again while I have you on the line to see in real time, that declines again? The decline code is 17

Connect to Customer Protection Services (CPS, also known as Security).

500

The cashier at Chevron gas station was calling in due to the PCM paying for gas but the card declined. The PCM is now gone with a full tank of gas. The cashier needs to know who he can talk to in order to solve the dilemma. Who do you transfer the call to?

Merchant Services (Use CTI)

500

Your PCM did a balance transfer 10 days ago and they have already spoken to Chase to complete the transfer to Discover to confirm the payment/BT has not posted where do we transfer the PCM to?

cti: CSE Spclty>Blling Assistance | Cold Connect