Acronyms
CAPS
Counseling and Psychological Services
What is the office phone number?
734-487-6453
Who is in charge of schedules and call-offs?
(Names and position)
Paige and Morgyn - Office Management
What system do we use to tag students to events and look up their application?
Slate
FTIAC
First time in any college
How far in advance do you need to request off a shift and meeting? (2 different answers)
Shift: 2 weeks via Workflow
Meeting: 3 days via Workflow
Which coord group handles KIT Cards and Group tours?
Olivia, Rachel and Jack -
Campus Experience
What 2 things do you need to take down to look up a student’s information?
Full name, EID / Birthday
SEEUS
Student eyes and ears for university safety
What are 3 questions you can ask to start mingling?
Where are you from? What is your name? etc.
Who handles multimedia marketing?
How do you transfer a call to a non-emu number?
Transfer- 81- phone number - transfer
FAFSA
Free Application for Federal Student Aid
Who do you ask first if you need something to do?
Coordinators
Who plans our staff meetings?
(Name and position)
Daira- Boss Lady
Someone is calling to ask about their emerald scholarship. What do you do?
Get information, ask advisors, DON’T TRANSFER TO FINANCIAL AID
FERPA
Family Educational Rights and Privacy Act
What do you if you’re going to be late to a shift?
Use the Workflow setting in Slack to notify Boss ladies and coords that you will be late.
Which coord position trains new hires?
RTD! Duh!
What are 5 things you should write down when taking a message?
Name, EID/ birthday, who they’re looking for, message, phone number, email, when they called