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Q: What is the first step when handling a tricky moment?
A: Stay calm and listen
Q: What do guests usually have to take off before entering a mosque or temple?
A: Their shoes
Q: What two things should you ask guests about before a meal?
A: Allergies and dietary needs
What should you use when greeting a guest to make them feel welcome?
A: Their name (with a smile and friendly eye contact)
Q: What should you do before photographing a person?
A: Ask permission
Q: Why do hosts say "Would you mind…?" when asking a guest to do something?
A: To soften the request and sound polite
Q: What can a host carry so guests can cover their shoulders or heads at a sacred place?
A: Spare scarves or wraps
Q: Should you force a guest to eat or drink something they refuse?
A: No, never
Q: When can you start calling a guest by their first name?
A: When they invite you to
Q: What should you do at the end of a visit to show appreciation to your guests?
A: Thank them sincerely
Q: When explaining a custom to a guest (step 2), what should you avoid doing?
A: Blaming the guest
Q: If a guest needs a reminder about a dress rule, how should you give it?
A: Quietly and before entering, not loudly in front of the group
Q: What two assumptions about food and drink should a host avoid making?
A: That everyone eats meat and that everyone drinks alcohol
Q: When a tour group arrives, who should you welcome?
A: The whole group, not only the leader
Q: Name two safe topics of conversation with guests.
A: Any two of: food, travel, music, weather, sport
Q: How can you say "Take off your shoes" in a more polite way?
A: "Would you mind taking off your shoes?"
Q: Why should a host dress the same way they ask guests to dress?
A: To show respect and set an example
Q: What three things should you tell guests when you explain a dish?
A: The ingredients, the taste, and how to eat it
Q: What is the difference between direct and indirect communication?
A: Direct communication says things plainly; indirect communication hints and expects you to read between the lines
Q: Why should a host avoid giving expensive gifts to guests?
A: They may embarrass the guests. Gifts should be small, modest and culturally neutral.
Q: A tourist photographs a child without asking the parent. What polite phrase can the guide use, and why is this important?
A: "May I suggest asking before taking photos of people?" Photographing children requires a parent's consent.
Q: A guest arrives at a mosque in shorts. How should the guide handle it using the 3 steps?
A: Listen calmly, explain kindly that it's customary to cover knees, then offer a solution: "Would you mind wearing this wrap?"
Q: A guest says they don't eat the main dish at a family lunch. What should the host do?
A: Not force them, offer an alternative, and explain the ingredients
Q: A guide meets a formal guest and says, "Hey, John!" What mistakes did the guide make, and what could they say instead?
A: Using a first name, a nickname, or slang too early. Better: "Welcome to our city. It's a pleasure to have you with us," using the guest's title.
Q: A guest asks you to explain tipping, and another guest is hoping for a tip from the group. How should a good host handle tipping, and what must they never do?
A: Explain the local tipping customs clearly and briefly. Never demand tips or hint for them.