UVL Bookings
What information is needed to search for a booking in Event Scheduler?
What is booking number or Last name and Resort
Which tour from Nassau was recently removed from our inventory?
What is Nassau Glass Bottom Boat & Snorkeling Experience and Nassau Glass Bottom Boat Experience
How many services are offered by VIP Attractions?
What is Club Mobay Arrival and Departure service?
How often should BOARDS be completed by the team?
What is as soon as the flight schedule changes.
What is the cost for early/late departure?
What is Up to 300 CAD
Who is authorized to make changes to a Unique Vacations booking while the customer is on property?
What is Tour Desk
In which country can the Underwater Sculpture park be found?
What is Grenada.
What is the cost difference between the bundle and departure service?
What is $50usd.
At what point should a refund be submitted for a Tour Operator booking?
What is 4 days after the initial tour date.
How long must a flight be delayed before the scheduled pick-up time can be adjusted?
What is 4 hours
What should you do if slots are not open for a particular excursion?
What is send an email to Products requesting slots to be open.
What is the name of the newest tour added to the St. Vincent inventory?
What is Taste of Kingstown Walking Tour, Vincy Nightlife & Bar Hopping Experience, Private Picnic Escape at Botanical Gardens
How do you handle a Club Mobay reservation received 48hours before travel date?
What is Call Club Mobay and send a manual email for confirmation.
How do you action a Jetblue booking that was first sent for confirmation, cancellation then confirmation?
What is use the most recent email to update the reservation.
Who is your point of contact (POC) during the 7:00 a.m. shift in the event of a flight emergency?
What is Duty Officer
How many luxury vehicles are required for a party of three staying at Sandals Grande Ocho Rios?
What is 2
Why were all catamaran tours in the South Coast placed on stop-sell?
Because the resort was closed and we only accommodate South Coast clients on the boat.
What is the maximum number of guests that can be reserved using the portal for a departure service?
24
What should your response be when a Tour Operator requests the cost of an excursion?
What is the cost of the excursion can be obtained from your Products Department. Please refer to them for the applicable pricing.
What documentation should be completed when you assist with an escalation that occured on property?
What is Incident Report
Which Club Mobay Service is only able to be booked through UVL?
What is Departure and Bundle service.
Which two Caribbean Countries offer both fast track and transfer services as a package?
What is Barbados and St. Lucia
What email addresses are used when manually confirming Club MoBay bookings?
What is reservations@vipattractions.com and priority@vipattractions.com
How many Tour Operators does the Inside Accounts team handle?
What is 9
What is the outcome of a no show passenger arriving at destination without communication to ACV?
What is their return ticket will be cancelled.