Repairability Prediction Tool
RP tool is run when the vehicle is ______.
Not drivable
The company that services our tows.
Agero
The Last Day Storage (LDS) field is located in this tab in ECS.
Vehicle damages tab.
F&C # for the Storage Mitigation Letter.
FC0015484 / FC0015550 (Spanish)
IAA's call centers, _____ and ______, may be contacted for vehicle release and towing dispatch.
TouchPoint and Lynx
Two fields in ECS that needs to be updated before the RP tool can be ran.
Airbag deployed field and drivable field.
These are the two type of tows that State Farm provides:
Live Accident Scene Tow (AST) and Secondary Tow (ST)
Should the customer refuse to release the vehicle and refuse to authorize State Farm to move the vehicle during the call, the maximum we will pay for storage is up to ____ from the Date of Loss.
7 days
If vehicle is incurring storage fees, moving the vehicle to a ____________ is a priority and should be done as soon as reasonably possible.
Storage Free Location
The authority amount that Agero has to pay for a tow bill.
$1500
A reason why you should manually update the Potential Total Loss indicator.
There is no reason to - the Potential Total Loss indicator will be updated by the system.
Two ways that tows can be setup.
HAART or Accident Management Dashboard
If additional days of storage are needed beyond the 7 days, seek _______ approval for handling.
Leadership
If we are unable to get a hold of a customer and their vehicle is accruing storage fees, these are two things that must be sent to the customer.
Storage Rental Mitigation Letter and Storage Mitigation text (if applicable)
A Claim Associate has authority to pay on tow bills up to _______.
If a Dynamic Assessment Vehicle Model (DVAM) prediction was created during the First Notice of Loss (FNOL) the result will display in the Repairability Prediction field on both the ___________ and the ________ pages(tabs) in ECS.
The Reporting Info and the Vehicle Damages tab
Accident Management Dashboard
If unable to reach customer and vehicle release is needed. Call tow yard to obtain the following information:
If a verbal release is not accepted, is a customer signed release or any other documentation needed?
Is Hold Harmless Agreement needed?
Pick up hours or hours of operation
Anticipated/advanced charges
If vehicle is in danger of additional damage, this is what State Farm will pay for.
Reasonable expenses that may incur
CR - Super High - 1 day (or next business day)
This is the former name of the Repairability Prediction tool.
Early Vehicle Routing Tool (EVRT)
In situations where the customer is towing beyond a reasonable distance, Agero will make arrangements to collect the customer’s portion from ___________.
The customer direct.
This state does not allow a tow yard to charge storage beyond 15 days unless the tow yard notifies the customer.
California
When the customer refuses to release a vehicle and refuses to authorize State Farm to move the vehicle, the following steps are needed to make sure that we are mitigating storage.
Provide the customer the last day for storage.
Advise the customer:
- Contact us once the vehicle is released.
- If there are excess storage fees, we will coordinate with them to pay their portion of storage charges prior to arranging the pick-up of the vehicle.
- Once they have released their vehicle, it may take time to pick-up the vehicle based on vendor availability. We will pay any additional charges after their release date.
Send the Storage/Rental/Mitigation Letter and Storage Mitigation text if applicable.
Document what we owe in a Pending File note.
Update the Last Day Storage field in ECS with the date provided to the customer.
If unable to reach customer and vehicle release is needed, a detailed message is left on their voicemail to include the following information:
Inspection delays may occur.
Out of pocket rental expenses may not be reimbursed.
Additional storage fees and charges may be at their personal expense
Contact us to set up inspection once vehicle is released to State Farm or vehicle is moved to a storage free location.