Who are we?
The mission of GHCCM in three words.
What are Hope, Help, and Healing?
GHCCM was founded by which three churches.
What is First United Methodist Church, First Presbyterian Church, and St. Andrew's Lutheran Church (all in Hickory)
The universally-recognized symbol to welcome our neighbors.
What is a smile?
The ability to perceive, understand and manage your own emotions, moods, and feelings, as well as those of the “customers” with the ability to create motivation
(e.g., employees, neighbors, other shareholders)
What is Emotional Intelligence?
1. to work jointly with others or together especially in an intellectual endeavor
2. to cooperate with or willingly assist an enemy of one's country and especially an occupying force
3. to cooperate with an agency or instrumentality with which one is not immediately connected
What is collaborate?
The core services offered through GHCCM, funded through the generosity of our shareholders.
What are Client Services, Nutrition, WRAP, SOAR, Housing Programs, NETworX, Medical Ministries Clinic, and Medical Ministries Pharmacy?
GHCCM opened its doors during which year in the 1960s.
What is 1969?
Something GHCCM has that our neighbors do not care about having explained to them?
What are our policies?
The makeup of employees create a top issue for certain people:
• 76% are on the people/relational side
• only 24% on the technical/finance side
Who are leaders?
1: firm adherence to a code of especially moral or artistic values: incorruptibility
2: an unimpaired condition: soundness
3: the quality or state of being complete or undivided: completeness
What is Integrity?
Provides assistance to people in need of clothing, coats, shoes, underwear, blankets and household goods at no cost, serving people who are homeless, in crisis, coming out of incarceration and/or seeking employment.
Who is 31 Thrift and More?
Some of our volunteers have been working in the Pharmacy for over 20 years.
Who are Charlie Trivette, Jerry Peppers, and Bill Powell.
Customers (shareholders) of GHCCM.
Who are employees, our board, our clients, our neighbors, churches, and all others who collaborate with us?
The difference between emotion leading to our worst decisions, or our best ones.
What is Emotional Intelligence?
: the sympathetic consciousness of others' distress together with a desire to alleviate it
What is Compassion?
The core of our ministry.
Who are our volunteers?
The first Executive Director of the GHCCM.
Who is Francis Frock?
Conversational patterns that matter most.
What is using positive language instead of negative language? For example:
An example: Let’s say a customer contacts you with an interest in a particular product, but that product happens to be backordered until next month.
Small changes that employ “positive language” can greatly affect how the customer hears your response...
Quote: Anybody can become angry - that is easy, but to be angry with the right person and to the right degree and at the right time and for the right purpose, and in the right way - that is not within everybody's power and is not easy.
Who is Aristotle?
To work with each client to identify the factors keeping them in poverty and to set a plan in place that provides them with the hope and help needed to seek and find greater independence, self-reliance and personal healing.
What is GHCCM's Vision Statement?
This group governs our ministry.
Who is our Board of Directors?
Dealing with angry neighbors or shareholders who will never be happy.
What is Stay Calm, put on your acting skills, and be a calming presence.
"The best customer service reps know that they can’t let a heated customer force them to lose their cool; in fact, it is their job to try to be the “rock” for a customer who thinks the world is falling down due to their current problem."
This skill is about more than just exchanging information. It's about understanding the emotion and intentions behind the information. As well as being able to clearly convey a message, you need to also listen in a way that gains the full meaning of what’s being said and makes the other person feel heard and understood.
This skill combines a set of 4 skills:
What is effective communication?
Treating people with respect.
: the action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another of either the past or present without having the feelings, thoughts, and experience fully communicated in an objectively explicit manner; also: the capacity for this
What are Kindness and Empathy
FINAL JEOPARDY: The letters in LISTEN can be found in this word.
What is SILENT!