WFM
Adherence Percentage Goal
What is 90%
"I'm sorry you're not feeling well" is an example of?
What is a Sympathetic Statement
Disney princess that lives in the sea
Who is The Little Mermaid or Princess Ariel
"Just Do It"
Name one Finesse Code that should not be used
What is Not Ready "Red" Wrap-up (15) or Not Ready Call Disposition (17)
Three point identifiers that must be verified before entering the patient's chart (if not third party calling)
What are Name, DOB, and Phone Number
"May the force be with you"
What is Star Wars
"Every Kiss Begins with K"
What is Kay Jewelers
What do ASA and AHT stand for?
What is Average Speed of Answer and Average Handle Time
"I can definitely help you..." is an example of?
What is a Commitment Statement
Superhero from Planet Krypton
What is Superman
"Finger Licking Good"
What is KFC
How to submit a request to Withdraw your PTO
What is through Outlook email to WFM and CC your Supervisor
QM ADA Script when scheduling appointments
What is "Will/Do you (or the patient) need any disability-related accommodations for this appointment, such as Mobility, Vision or Hearing?"
Famous movie starring Leonardo Dicaprio and Kate Winslet
What is Titanic
"Taste the Rainbow"
What is Skittles
Submitting a "Computer Issue" schedule adjustment should be done using what tool?
What is Calabrio Exception Requests
What word should NOT be used when acknowledging the caller's request?
What is the word "that"
Ex: I can definitely help you with THAT (DO NOT USE)
When angry, Bruce Banner turns into this?
What is the Incredible Hulk
"Happiest Place on Earth"
What is Disneyland