Common Knowledge is not so common
This is the amount of time that should be give for approved time off
What is 2 weeks notice?
The group who does your evaluations
What is the Quality Team?
This is the title of the person you report to daily
Who is Team Lead?
This is something that may be triggered after you resolve a case
What is a CSAT (Customer Survey)?
This is the state you are in on Avaya 2 times a day for 15 minutes each
What is AUX1?
VOC
What is Voice of the Customer?
This department deals with Virtual Private Network concerns
What is IT Department?
These are the people who set the foundation for your knowledge
What are Trainers?
When do you hit the "Start Monitoring" button in AIM
What is at the beginning of each call?
What AUX is used for CSS Corp IT issues
What is AUX8?
Car payments and rental reimbursements are types of this
What is goodwill?
BBB/AG Cases are handled by
What is the CSS (Customer Service Specialist) Department?
This is your first line of defense
What is Techline?
This is the system used to sign off on evaluations from Quality
What is QMG (Quality Management Group)?
This AUX should only be utilized when instructed to do for Trainings
What is AUX5?
FAST
What is Field Access to Service Technology
LLP line and Executive Team reside within this group
What is the SPT (Special Projects Team)
This is one of Hyundai's Compact SUV's
What is the Tucson?
The most important result on CSATs (Customer Surveys)
What is the overall experience?
This AUX is only used for 30 minute increments for 2 purposes
What are 1x1 coachings and Team meetings?
CSI
What is Customer Service Index?
Tiger Woods was in the headlines recently driving this brand
What is Genesis?
This engine will appear in red at the top of Siebel
What is Theta Engine?
Name the Team Managers in the US
Who are Anthony and Gretchen?
What AUX needs to be avoided daily
What is AUX0?