CRM
What does CRM stand for?
Customer Relationship Management
Where is Towngas located?
Hong Kong
What team are we?
Team D
Name 1 of the three reasons Towngas implemented a CRM system
1. Rising Competition & Need for Internal Strength
2. High Customer Interaction & Demand for Service Quality
3. Leveraging Customer Data to Drive Growth
How many customer interactions does Towngas get in a year?
12 Million
Who presented second in our presentation?
Jaelynne
When did Towngas implement their Customer Service Hotline?
1994
How much of the piped gas market does Towngas control?
70%
How many players participated in the Fall 25 PES Open?