Non-Emergency
Quality
BEC, Res or BO
Toyota Trivia
Emergency
100
Where would you like to go today?
What is the DA greeting?
100
Each PRO will receive a minimum of two scores of these a month.
What is a QA score/grade?
100
You go to this person with your support questions in your support channel.
What is a Resource?
100
The company that supports Toyota, Lexus, and Subaru Soltera vehicle's telematics calls.
What is Toyota Connected?
100
“Hi, my name is <your name> with <Toyota/Lexus/Subaru> Emergency Services. I have a <Toyota/Lexus/Subaru> driver on the line who is requesting an ambulance they are located at <PROVIDE LOCATION>. Feel free to ask the driver questions and I’ll be available to assist if necessary.”
What is the PSAP greeting?
200
Provides you with 24-hour access to a Live Agent who can provide directions through your vehicle's factory-installed navigation system to an Address or Point of Interest (POI).
What is Destination Assist?
200
This is the client's quality goal for QA.
What is 90%?
200
The customer is having issues with their Apple Car Play. This is the "team" we would transfer them to.
Who is BEC?
200
The car has been the best-selling car in the United States for 20 years.
What is the Toyota Camry?
200
This is the item that makes Saftey Connect have a competitive edge over AAA.
What is a GPS/Location Signal?
300
This feature was developed to provide a convenient way to stay connected and informed about your vehicle.
It supports models 2010 and newer and is compatible with most mobile devices and is available as a free download for both Android™ and Apple® devices.
What is the TOYOTA App?
300
These are the call types we score in QA.
What are ACN, SOS, SVL, Subscription, and Customer Care?
Or
What is everything except DA calls?
300
In this process, we have the customer send in documents to backoffice@toyotaconnected.com that clearly show the VIN and the Owner's name. Documents like:
- Vehicle Title
- Bill of Sale
- Proof of Insurance
- Odometer Reading – official odometer reading from the DMV
- Any other official document that lists the VIN and owner’s name.
What is Proof Of Ownership? (POO)
300
What is the Toyota Prius?
300
This is when we should provide the longitude and latitude instead of the street address.
What is a Highway ACN/SOS Call?
400
Using a compatible smartphone with the Toyota App, this tool lets you control select features of your vehicle.
- Lock and unlock doors
- Start vehicle
- Find your vehicle in a parking lot
- Monitor guest drivers
- View Vehicle Status notifications
What is Remote Connect?
400
This is an AI program that we use to send feedback to you every Monday on a scorecard to help you see your areas of strengths and weaknesses.
What is Call Finder?
400
This team handles Police Report Verification and SVL calls.
Who is the Back Office team?
400
Push the boundaries of what's
possible. Seek transformational
change, both in your work and in
yourself. Never be satisfied with the
status quo.
What is Kaikaku?
400
The ACN Tool kit suggests you stick a note on your monitor to check back how often.
What is every 3 minutes?