TOR Trivia
Cisterns for rainwater, drought resistant plants, waterless urinals, recycled building materials, natural lighting
What are some of the green features that earn us the LEED Gold certified status?
This is the phone greeting
(Terry approval
15%
what is the desired closing ratio for internet leads
Our next months (December) sales event
What is the Christmas Cash Savings Event?
Our online weekly training mentors (name 3)
What is Simon Sinek, Andy Elliot, ET, TED Talks
These are 4 Local charities TOR supports
Meals on Wheels, One Mans Treasure, CASA for Kids, Helping Hands, Samaritans Purse, Lighthouse for a new hope
60%
What is the goal for percentage set appts on inbound calls
12 attempts before successful connection is made
How many times on average does it take contact an internet prospect
Continuous improvement related to Toyota company
What is Kaizen?
People want more of those things are less of
What is Scarcity
It was created after a meeting where the sales team celebrated the positive influences our teammates observed in one another.
How did the TOR Celebration become a part of our culture?
Do not send to voicemail or unattended phone, assist with questions
What is the best way to help customer looking for another employee
Include the vendor branding that the client came from in your message to the customer
What is a best practice for initial contact to a customer sending a lead?
They are our two marketing mascots!
Who are A.I. Jack and Rocky the Eagle?
Credible knowledgeable experts
what is Authority
Integrity, Customer Service, Customer Relations, Professionalism
What are the four pillars of success TOR / JAG are built on?
when you can not set an appointment within 48 hours
When is getting credit application the recommended next step on an inbound phone call?
"Share with me" "Describe for me" "Tell me about"
"Give me some details"
What are key phrases for setting up open ended questions?
Greenlight Express Service
What is the TOR buying program that saves time in the store by handling much of the sales process online/on the phone?
The Law of the Rubber Band
Growth stops if you stop growing
Rockwall, Royce City, Wylie, and Forney.
What school districts do Toyota of Rockwall honor Teacher Of The Year winners with a Teacher of the Year car?
These are 6 of the internet lead providers TOR partners with?
Truecar, website, cars.com, autotrader, Toyota (OEM), Costco, KBB, CarGurus, Carfax, simpsocial/facebook, clientcommand
The I30 Classic
What is the Annual Highschool Football Game between Rockwall and Rockwall-Heath called?
"What is a day in your life with you and your vehicle?"
What is an open ended question