Leadership
What is your direct supervisor's name?
Sam Baltes
What is A Day in the Life?
A collection of experiences from the point of view of individuals within Payment Integrity teams.
What does PHI stand for?
Protected Health Information
Where do you find the TPL Expectations Guidelines?
TPL & Subro > TPL
Where do you find company hosted events for associates to participate in?
BCBSMN Access SharePoint
What is your direct manager's name?
Taylor Lorentz
What is a high five?
A way to recognize fellow associates for embodying our values in their daily work.
Give two examples of PHI.
Full name, address and phone number, date of birth, date of death, medical record number, member UMI/ID number, gender, SSN, deductible/OOP, effective and term dates
What are our core business hours?
8am - 4:30pm
Including the new hire class, how many associates are on the TPL team?
13 Associates
What is the director of Payment Integrity's name?
Dustin Kresen
Can anyone submit a standing ovation?
No, only leadership can submit a standing ovation.
When are we allowed to disclose PHI to others?
PHI can be released to a someone authorized by the member to receive PHI.
5 reviews for each associate
Where do you check your PTO/VPTO balance?
Workday > Absence
What is the name of the senior director of Operations that Payment Integrity reports through?
Andrea Crampton
How do you navigate to the TPL resources from the PI SharePoint?
TPL & Subro Link on the left-hand side of the PI SharePoint.
How do you report a privacy incident?
Incidents should be reported to Privacy using the Disclosure Accounting Report (DAR) Form
What is an ARG?
Associate Resource Group
Name 2 links that you should have bookmarked
1. Okta
2. Blue Access
3. SharePoint
4. ISO
5. Question Hub
6. Business Run Out - Member Search
What is the name of our CEO?
Dana Erickson
How many teams makeup Payment Integrity?
7 teams (TPL, Subrogation, COB, Data Analytics, Post Payment, Prospective Intervention, Product Management)
Who is our Deputy General Counsel and Privacy Officer?
Kathy Roberge
What steps should you take if you experience system downtime or internet outage?
Notify your supervisor immediately
Name 3 of the 6 company values?
1. Own It
2. Be Remarkable
3. Do the Right Thing
4. Put the Customer First
5. Succeed Together
6. Find a Better Way