Program Guidelines/ Referral Process
What is the first step, in the referral process (via the nurse or peer advocate)?
On the advocate assessment, checking the box, "has social service needs".
All clients who are referred to Olivia, are enrolled in program?
False. Olivia or Case Manger assess whether or not they are a good fit, based off of reading advocate assessment, and notes put in chart under the referral box, on TriMed.
"Thank you for sharing that with me. I know that wasn't easy."
Yes. Acknowledges the client's courage and builds trust.
A nonprofit organization that serves as a community resource hub for women and families in Guilford County. Rather than providing long-term case management or emergency shelter itself, the organization helps women identify their needs, develop goals, and connect with the appropriate community resources and services.
The Women's Resource Center
What client from the Case Management program did a client video for the Gala?
Crystal.
What is one major requirement involving the clients eligibility for the program?
Client is pregnant or a mother of a child under age 2.
A client calls in saying she is homeless, and needs assistance finding safe and affordable housing options. The next step, would to be to schedule her to meet with Olivia, for a Case Management appointment.
False.
"There's nothing to be nervous about."
A community resource in Greensboro that provides furniture and other house hold items to clients through a referral by our organization.
The Barnabas Furniture Bank
What is one thing Olivia (and nurses) do to relieve stress after a long/hard client appointment?
Blow bubbles in the nurses station!
Clients have to sign a PHI agreement, when we are paying a bill for them.
True.
"I noticed we've missed seeing you a few times. Is there anything making it difficult to come in that we might be able to help with?"
Yes.
A nonprofit emergency assistance organization that serves individuals and families in Forsyth and Stokes Counties who are experiencing a financial crisis. Their purpose is to help meet basic life needs while supporting individuals toward greater stability and self-sufficiency.
Crisis Control Ministries
What is one of Olivia's go to sayings, when a client situation was tough, but she is trying to be positive?
"It could always be worse"
A client will be discharged from the program if they miss one meeting with Olivia, and do not reschedule.
False.
"You shouldn't be embarrassed."
No.
A faith-based nonprofit organization that serves children, families, and vulnerable adults throughout North Carolina. Their mission is centered around providing care, support, and hope to individuals experiencing difficult circumstances including safe and reliable housing.
Baptist Children's Home
What year did the Case Management Program start?
2023
What are the four forms clients, need to fill out before meeting with Olivia, for their first intake appointment.
1. Case Management Client Intake Form.
2. Goal Setting Form.
3. Circle of Care Program Agreement Form.
4. Client Financial Support Agreement Form.
We can pay for counseling services for clients, through Case Management program.
True.
"I understand what you are going through."
No. (Unless...)
A transportation assistance program in partnership with Guilford County, designed to support job seekers who cannot reasonably rely on public transit to get to work. Eligible participants can receive Uber rides for their first 90 days of employment (up to $2,000) while working 1-on-1 with a Goodwill Career Navigator to build a permanent transportation plan.
Goodwill Industries, Transportation Assistance Program
What is one thing Olivia says after a hard/very complex meeting with a client, that she is truly baffled at what was shared and how to proceed moving forward with the client.
"I got nothing".