What Did You Say?
How do you request an interpreter?
Request the stratus iPad or call the Transperfect phone number.
Where do you access a policy?
Locate Policies and Procedures link from the SJRMC Connect page.
How do you report a safety event?
Enter a Quantros and/or contact you manager or supervisor.
What does the following emergency announcement mean: Code Red?
Fire
If the patient does not want video interpretation, how would you utilize the stratus iPad?
You would select the green icon for voice interpretation only OR you can call Transperfect.
How do you know if a policy has been assigned to you for reading?
'My Tasks' tab at the top of the Policies and Procedures homepage once you log in.
If a safety event is resolved by your manager/supervisor, should it be entered into Quantros?
Yes, the incident should be entered in Quantros for tracking and trending purposes.
Can you explain how to get help in a medical emergency?
For a medical emergency, dial 2580 from desktop phone and provide your location.
If a patient or visitor needs sign language interpretation, what resource could you use?
The stratus iPad has 24-hour availability for American Sign Language interpretation.
Do you know where to locate the 'I speak' chart if needed?
Public Folder-> A Public Folder -> Language Interpreter Services Folder OR go to Policy and Procedures link and locate the policy titled: Interpreter Services for Non-English Speaking Individuals. The 'I speak' chart is an attachment to this policy.
STAR- Stop, Think, Act, Review; Validate and verify; ARCC- Ask a question, Request a change, voice Concern, invoke Chain of command; SBAR- Situation, Background, Assessment, Recommendation; Repeat and Read back
What does the following emergency announcement mean: Code Blue?
Medical, life-threatening emergency
If a patient or visitor is speaking a language that you cannot identify, what steps do you take to identify the language?
Call Transperfect language service and have the patient speak with them for identification of language OR utilize the 'I speak' chart and ask them to point to their language.
Can you define 'No Pass Zone'?
The 'No Pass' concept establishes that no employee will pass a patient's call light.
How do you access the Material Safety Data Sheet (MSDS)?
Go to SJRMC Connect page -> Safety/Quality Tab -> dropdown Data Sheet Solutions OR click on the Data Sheet Solutions from 'My Links' on the SJRMC Connect page.
What does the following emergency announcement mean: Code Gray?
Lockdown
What does the hospital's 'What Matters To You' initiative advocate for a greeting and salutation?
An initial greeting: 'What matters to you today?'
Exit or salutation: 'Thank you for trusting us with your care.'
What is ISO-9001?
An international standard by which organizations can manage consistency, customer satisfaction, and continual improvement.
Can you explain how to get help in a security emergency?
For a security emergency, dial 6666 from a desktop phone. 6666 can be used for a 'silent call' for assistance if a hostile person is present.
What does the following emergency announcement mean: Code Pink?
Infant security concern or crisis