Product Knowledge
The two main sofa/sectional depths
What is Classic and Luxe depth
Typical resolution when an RH item is damaged during shipping
What is no-charge replacement or a full refund for damaged items?
Client needs to change email address
What is Delight?
Client is needing to furnish a hotel Lobby
What is Contract?
What TDCO stands for
What is Trade Design Client Opportunity?
Timothy Oulton
What is the designer of the cloud sofa?
What's included in RH “White Glove Delivery” service
what is Delivery, assembly, and placement of furniture in the customer’s home?
A designer comes into the gallery with a Trade account
*Bonus Question* The first step you take when you look up the Trade account on salesforce +100 points
What is Kenzy or Brie?
Bonus Answer: What is check the account owner?
A designer with a Trade account marries an Architect with a Contract Account and they need to furnish their personal house
What is Trade?
Client punches you in the face
What is call the police?
The amount of sizes the Byron Console with drawers comes in
*Bonus Question*: The Specific sizes +100 points
What is 4 sizes?
*Bonus Answer*: What is 36", 48", 60", and 72"
Client is going out of town and wants to stop in the RH gallery in the town they are visiting to look at more items for a project you are working on them
What is partner with said gallery?
What is set up an appointment with gallery partners at said gallery?
Client want's an accommodation for damaged item for $6,000
What is Danielle or Leader?
A country club needs a leather ottoman
What is Contract?
Gary Friedman's age
*Bonus Question*: Gary Friedman's Birthdate (month, day, and year)+100 points
What is 67?
*Bonus Answer*: What is August 6th 1957?
Indoor and Outdoor Fabric
What is Perennials?
Clients Dining Table has started to crack and they have had it for 5 years
What is Furniture Repair or No-Charge Replacement?
Client has a formal install and just placed another order for decor items for the the same project
What is Project Support?
Trade client needs to purchase an very durable extension dining table because she throws parties constantly at her home
What is Trade?
The amount of toes that Alonzo has
What is 12 toes?......JK what is 10 toes?
Cleaning protocol for the European Down Comforter
What is machine wash?
Client has a lifetime value of $876,000 and needs 4 wood swatches overnighted
What is delight client by not charging for swatches?
Trade client needs space planning for project
What is the design team?
Client is furnishing their whole home using their RH Membership and had space planning
What is Design?
Amount of RH Locations (galleries and outlets) in the US, Canada, and UK
*Bonus Question*: Amount of galleries and amount of outlets +100 points
What is 105 locations?
*Bonus Answer*: What is 67 galleries and 38 outlets?