Training and Delivery
Managing the Onsite Event
Riddles!
Offline Customer Training Materials
PEPconnect Training Materials
100
This is one of the expectations that should be discussed with the customers at the start of a training event
What are: Trainees must be present for the entire length of the course / Trainees must be willing to be active participants throughout the training / Ask a lot of questions / Don't be afraid to make mistakes / If a Practical Final Exercise will be used, discuss the expectations for this / Review the class agenda and make sure the trainees are clear on the scope of the content that will be covered
100
How the Siemens Trainer starts the process of registering attendees into an onsite customer training event
What is the Siemens Trainer emails the "Onsite Training Event Request" form?
100
The more you take, the more you leave behind
What are footsteps?
100
This is the intended purpose of the Training Checklist
What is that it is to be used by the Siemens Trainer during the initial customer training event to document the objectives that were covered during the event?
100
A document that can be printed from PEPconnect
What is PEP to Go / Practical Exercises / Competency Checklists?
200
This is a way to ensure all customers are given adequate "hands-on" time
What are: The customers should always be operating the system / Customers should rotate taking turns driving the system and driving the Tablet (if a Tablet is available) / For key tasks, have the group perform the task more than once, with different customers driving each time / If a customer did not perform a hands-on task the day before, they are first the next day of the training to have hands-on time with the system
200
This is how customers obtain their certificates at the conclusion of an onsite customer training event
What is through the Event Details page or Transcript in PEPconnect?
200
What has to be broken in order for you to use it
What is an egg?
200
This is where the Siemens Trainer can find the Offline Customer Training Materials
What is the Customer Offline Training Materials Archive teamspace?
200
For PEPconnect training areas that have been designed using a Performance Support approach, these are the topics that have full online training courses
What are the Overview topics (Hardware Overview and Software Overview)?
300
This is a way provide positive coaching and feedback to the customer throughout the course
What are: Observe learners while they are performing the tasks within the Practical Exercises with as little intervention as possible / Diplomatically correct errors and praise good performance / Periodically ask the learners to explain what they are doing and why / Verify learners are comfortable with answers to questions / Watch for and identify gaps in learning throughout the training, and work with the customer on improving skill set for the particular task they are having difficulty performing
300
This is when customers will have access to the pre-work for an onsite customer training event
What is once the Siemens Trainer has Approved the customer to attend the event in PEPconnect?
300
What can you lose that can cause other people to lose theirs as well
What is your temper?
300
This is the purpose of the Final Performance Exercise
What is to provide a final opportunity at the end of the class for review and practice?
300
In PEPconnect, this is the topic that the PEP to Go documents are listed under.
What is Education Resources?
400
The Siemens Trainer will use this to evaluate the customers' performance during the Final Performance Exercise at the end of the training class
What is a Rubric?
400
What the customer needs to do after the Siemens Trainer invites them to join a group for a training event in PEPconnect
What is Accept the invitation to the group and Register for the event
400
What has eyes, but cannot see
What is a potato?
400
This is how the new format for the Customer Training Workbooks is different from the Word template that was previously used for Customer Training Workbooks.
What is the new format is a PowerPoint template, based on the PEP to Go format, with slides describing the procedure to perform each task and review questions at the end of each section?
400
This is how the new format for the Practical Exercises is different from the Word template that was previously used for Practical Exercises.
What is the new format is a PowerPoint template, based on the PEP to Go format, with slides describing the procedure to perform each task and review questions at the end of each section? NOTE: The Practical Exercises are identical to the Training Workbook sections
500
This is the overall focus of our customer training strategy
What is maintaining a customer centric focus while incorporating all of the available training tools and solutions?
500
This is the access to the group that the Siemens Trainer has at the conclusion of a training event, after they remove themselves from the group
What is the Siemens Trainer does not have any access to the group after they remove themselves from the group?
500
What goes up and doesn't come back down
What is your age?
500
Name 2 of the Events of Instruction that are described for each topic in the Facilitator Guide
What are Gain Attention, List Objectives, Present, Exercise, and Review
500
The purpose of the Competency Checklist
What is for the customer to use for ongoing employee training and competency assessment?
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