NEW LOANS
What is the first thing given to the customer after greeting?
DISCLOSURE
What does fcacm stand for?
Federal cash advance cash max
Where can a Master copy of a Clockwatcher be found?
GOOGLEDRIVE
Name 3 things you do immediately after clocking in?
CHECK PHONE/VM/EMAILS, CHECK OUT DRAWER, UPDATE CW
What is the Golden Rule?
TREAT OTHERS THE WAY YOU WANT TO BE TREATED
Explain the requirements of a Payday loan.
SOURCE OF INCOME & OPEN ACTIVE CHECKING ACCOUNT
Name all the tabs in eCheck.
CLIENT EMPLOYER BANK LANDLORD SPOUSE CONTACT NOTES TRANSACTIONS
Why do we ask the customer “How did you hear about Cashmax?”
TO SEE WHAT IS WORKING
How many times a day do you balance your drawer?
4
Explain the weekly bonus
6 new loans with 92% $100, 94% $200, 96% $300
What are the items a customer needs to bring in to get new Title Loan
ID, Proof of income, Vehicle and Title
Where do you find the 15 day sale letter? Explain
Go to Transactions, vehicle, repo and letter
How many sections does the Training Procedures Checklist need to be signed off on?
SIX
At what point does your trainee get to start answering the phone?
AFTER THEY HAVE ROLE PLAYED THE PHONE CONVERSATION WITH YOU AND COMPLETED MODULE 3
Explain the process of the scan/debit drawer.
THE PAST DUE CUSTOMERS FILE IS PLACED BEHIND THE DATE OF WHEN TO SCAN/DEBIT COLLATERAL
List all forms in a completed Payday loan folder.
Left side - Calendar, Info sheet, Copy of ID, CC sheet, Text sheet, ESC form, OCCC, Offer letter, FC, Approval checklist, bank statement/proof of income, teletrack, phone reversal sheet. Right side - MLA, review page or credit services agreement copy (flex)
What are the different contracts (products) for a Title loan?
DEFAULT, 1750, 2500, ALT – FLEX <1750, 1750, 2500, ALT
Explain the process of Adverse Action.
SIGNED INFO SHEET, MLA, TELETRACK, COPY OF LETTER, COPY OF ID, PLACE NOTE IN ECHECK WITH NOAA CODE AND REASON, ADD TO TURNDOWN LOG ON DESKTOP, PLACE IN DRAWER
Explain the process of past due letters including where to find them.
PRINT AND MAIL ON DAY 1 AND 7, GO TO TRANSACTIONS – COLLECTIONS – LETTER 1 OR 3 DO NOT PUT OUR NAME ON RETURN ADDRESS.
Name 6 of the main menu categories on the CashMax Docs?
TITLE, PAYDAY, CHECKLESS, CASHMAX DOCS, REPO, TURNDOWN, ALT INSPECTION, MARKETING
List all forms in a completed Title loan folder.
Left side - Calendar, Info sheet, Copy of ID, CC sheet, Text sheet, ESC form, OCCC, Offer letter, FC, Approval checklist,I-30, copy of title , kbb, Sec agreement, POA, proof of income, teletrack, work phone reversal sheet. Right side - MLA, review page or credit services agreement copy (flex)
Where do you find the Teletrack Denial letter?
IN TRANSACTIONS, GO TO TRANACTIONS THEN
How many times should you revisit the due date when signing the contract?
AT THE TIME OF PAYMENT WHEN CHECKING CALENDAR, ON PROMISSORY NOTE PAGE, AT REVIEW PAGE, YELLOW REMINDER CARD, WHEN SAYING GOODBYE
Name the reports that are ran daily for the OPS binder and why.
DEPOSITS, WITHDRAWLS, PETTYCASH, STORE CREDITS,
What website do you go to to verify ownership of a boat?
Texas Parks and Wildlife