General Licence Processing
Variations, Conditions and Renewals
Licence Enquiries
Notifications
Mystery Category
100
What is the Application record?
This record contains the raw information entered by the applicant in their online licence application
100
What field is used to trigger a licence to become editable?
'Update Licence' to 'Yes' on the Licence Assessment record.
100
What record is used to capture a licence enquiry?
Interaction Log
100
Which two notification types are submitted via the InSite portal?
Asbestos Removal and Demolition
100
Where might you find a list of licence conditions approaching expiry?
TL Licence Dashboard
200
What happens in InSite after an invoice for a licence application is paid?
The licene assessment is allocated to the team and appears on the TL dashboard
200
Is a licence assessment required to update a licence condition? (Yes or No)
Yes - conditions will not be editable unless the licence is in draft state which requires a licence assessment to unlock
200
What happens once a licence enquiry for cancellation request is closed?
A Licence Assessment is auto-created
200
Which notification type may result in the creation of a licence assessment?
Major Hazard Facility Notification
200
What is the trigger for a manually added supporting document to upload to SharePoint?
Set the Status Reason to 'Upload'
300
What is the Licence Drafting tab used for?
This tab contains draft licences created for a new application. The draft licence record can be opened from here and recommendation status entered.
300
What application type would result in changing the Licence Holder or Site/Location of a licence?
Change of Ownership Request (Plant Registration)
300
Does a request to surrender a licence require you to update the licence record?
No. The only requirement is to add the surrender reason directly on the licence assessment and put it through approval.
300
When would you need to manually create a notification record.
For notifications received in the mailbox not integrated with InSite e.g. Notification of Abandoned Tank, Notification of Health Monitoring, Pipeline Notification etc.
300
What status is the licence record updated to, to be picked up for internal printing?
'Ready for Printing'
400
Name two things that happen after a delegate approves an approval record regarding a licence assessment for a new licence application. (system actions)
1. Licence record gets updated to 'Ready for Printing' or 'Issued' (based on Licence Type)
2. A confirmation email is sent to the Licence Holder (or SMS for HRWL)
3. The Licence Assessment deactivates as 'Approved'
400
What must a dangerous goods driver licence holder do to prevent their licence auto-cancelling due to an early medical condition expiring?
They must submit the early medical application linked in the email sent to them 60 days before the condition expires
400
Name a step required to be completed on the Licence Assessment for a Refund Request that differs to other licence assessments.
Update the Status Reason to Refund Review
Create an invoice for the refund amount
Attach a supporting document for the refund calculation sheet
400
How would you permit a contact to submit portal notifications on behalf of a business?
Creating a relationship of type 'Portal Notifier' between the Business Account record and Contact. (In addition to ensuring they have portal access)
400
Name one scenario where you would manually create a licence assessment
General Condition Expiry (Variation), Licence Cancellation / Suspension (internally initiated), Interstate Conversion from SA, MHF
500
A DS Work Site Visit as part of a licence application has uncovered a new item to be licensed. Where do you go to record this item? (Be specific)
The item must be added against the child licence for the class. There will be a details tab in which the item can be created and added.
Note: You should check the quantities meet the threshold before entering in the system.
500
Fill in the blanks of this flow diagram for the bulk renewal flow
20
PCBU pays invoice online or via bank transfer
Delegate bulk approves approval records
500
In what scenario would a licence enquiry be internally created and assigned to the licensing team? (i.e. not raised by online forms or help centre)
If a case results in need to reinstate, cancel or suspend a licence.
500
At what point would a notifier be locked out from editing their asbestos removal notification?
Once the work dates have passed, relevant documentation is uploaded and air monitoring results have been added.
500
Name two requirements for a contact to be able to submit a HRWL assessment.
1. They must have access to the Portal
2. They must hold a valid accredited assessor licence for the class they are assessing for
3. They must be assigned the Accredited Assessor web role