Mews
Who is the founder of Mews
Richard
When is the Online Checkin Invitation sent out?
48h upfront, but only in case the client didn't updated his details already
Can properties use terminals in the US with their Stripe account?
No, only with Adyen
What is a lighthouse account?
A property which will use as an abbassador
Which city is Nehle calling her home?
Munich
How many years does Mews exist this year?
10
If a property has an accounting integration, should they enable the option “Receivable Tracking Enabled”?
No, as they usually manage and track their receivables in the accounting software
How do you know if a credit card is attached to the reservation?
When the card comes from CHM, BE, or Guest Portal. If you see the cc in the reservation details.
Which information should we get on the handover call between sales and onboarding?
A:List of integrations
B: Go Live Date
C:Which package do they have
D: All of the above
D
What is the only thing Robert does not eat?
Avocado
In which city(ies) do we have set offices?
Prague and London
What is the most requested integration in the US?
Siteminder
How can you track your fees in Mews?
Payment Report
Which team(s) will do system audits for the client?
Onboarding and CS
What type of liquor did the guy bring, who escorted Lauren home in SF?
Tequila
What does Core stand for?
Customer outcome and revenue enablement
How would I do a correction on a bill?
Rebate explanation
Which 3 components does the merchant commission contain?
1. Interchange Fees, the % fee that the acquirer is charged by the cardholder's issuing bank.
2. Scheme Fees, A fee charged to the acquirer by the Card Scheme (Visa, MasterCard) for using their network.
3. Mews Commission Fees, the fees that we charge clients and are agreed upon during the sales process.
How would onboarding deal with chain implementations?
First property normal, then we use the RIA import
Will Saul get a boy or a girl?
He doesn't know
How much business out of the forecasted total this year, should come, percentage-wise, from the US at the end of the year?
40%
What option in the system should we always turn off in the US?
“Automatic deposit settlement”
Explain VCC behavior
1. The system will try to charge that card according to the settlement trigger.
2. If it fails, the system will try it again on arrival day
3. If it fails, it will try it again one day after arrival
Can support read the handover chatter between CS and onboarding?
Yes, they have access to the onboarding board
How many alarms did Maya set for today?
to be checked :D