TRANSACTION(S)
Can you cash a Non-RBFCU Check for a Non-Member?
No! ON US CHECKS ONLY!
What is the Notary Fee?
There are no fees for Notary Services.
What are our Vendor/ Visitor Procedures?
1. Ask the Vendor for their ID/ Prox Card.
2. Determine if there is an Appointment already in Kronos. (If there is you DO NOT need to call Branch Support, if there is NOT then you DO need to call Branch Support)
3. Grab the visitor badges and void stickers and fill out the Vendor's info on the badge.
4. Put the badge on top of the Void sticker and hand it to the Vendor.
5. Before the Vendor leaves, take the Visitor sticker back and trash it.
You are closing out an account and every time you click process DNA gives you an error message "Preauthorized Allotments are still attached".
What do you still need to do before you can successfully close out the account?
Inactivate the Pre-Auths that are attached to the account.
What do we require for membership at RBFCU?
Vaild ID
$1 in a Savings Account
Qualification through a Charter (5000 ways)
Pass all systems
Can you apply a Mastercard Payment directly to the MC?
No everything must be deposited into an RBFCU account, then withdrawn for the payment.
A member is in a charge off status and set up their direct deposit to be sent to their charge off account.
They come in thinking they will be able to withdraw funds from their account, but you have to tell them unfortunately you do not have the funds.
Member does not know what a charge off is and doesn't know where their funds are at.
What do you tell the member?
A charge off is an overdrawn account for more than 45 days. Once that has taken effect you lose access to your FC and the CP Program and report it to ChexSystems.
Because of the charge off status the ACH for direct deposit has been returned and you would need to consult with your place of work for your desired pay.
What is our Robbery Procedure if you are incident Teller?
1. Activate the Alarm
2. Hold up red folder and say LOUDLY "I have been robbed, lock the doors"
3.CALL 911 FROM RBFCU LANDLINE (Give name and the address)
4. Preserve note if applicable, close up your station.
5. Lock cash drawer and give key to SOD/MOD.
6. Go to an office and fill out a Witness Form.
What is a GL Error?
A General Ledger Error or GL Error is when you are choosing the wrong GL during a transaction.
EX: You choose MasterCard Cash Advance instead of Money Order's Payable when processing a MO transaction.
What is the new Statement Platform called?
Infotrac
Can a member make a principle ONLY payment to a Vehicle Loan?
Yes, but only AFTER they have taken care of the interest amount FIRST.
A husband and wife have all joint accounts except for a Mortgage Loan only in the husband's name. Wife comes in and wants to make a payment to that loan but does not know the regular payment amount. Can we give it to the wife?
No! She is NOT on the account. We can only pay what she gives us to pay.
Where is our agreed upon Safe Spot in the Event of a Robbery, Fire, or ANY incident where you are NOT allowed back into the Branch?
Walgreens
You are closing your cashbox and notice that you are off. You did a transaction where you credited the member's account, and it would not be ethical to withdraw the funds for you to balance so you must close with an outage. What kind of error is this?
Eletronic Ledger Error
What is Everyone's Check Limit?
ANIAS - 50k
PATRICE - 50k
MASON - 1k
DANNI - 1k
JAMIE - 150k
APARNA - 300k
When negotiating a Collateral Insurance Check for a Mortgage, when do we need to call and which Department do we call?
When the check is above $4999.99.
Mortgage Servicing
If you deposit funds into the wrong members account and it was not noticed until a couple days later.. What do we do?
Deposit Reversal
Can we assist a member if they do not have a Valid ID?
Yes, if they can answer their security question and either have an ID scanned in or a second verification.
Can we have two forms of IDs scanned in to a DNA profile?
No! You will be on the Accounts Review Report. You can check to make sure by clicking edit, edit person, maintenance, and Person Identification.
If a member is curious about how much money they could potentially earn on a Certificate, what could we do in DNA to give them an estimation?
You can use the Calculator in DNA to give them a rough estimate based on the current certificate rates, the length and how much money they are willing to put into it.
Can you set up an ACH to pull funds from another FI?
No, only for loan payments or ACH that are coming out of an RBFCU account.
An existing long-time member has been added to a new membership account that is still within their 30 days. They want to deposit a check and want the funds released. It is a check we have seen 100x before. Can we make the funds available?
Yes. Because the long time has established a healthy and responsible relationship with us and have been made joint on the account.
A member comes in with a lot of debit card fraud. While assisting you notice that member has well over 30 fraud transactions. What do you do?
Call EFM and explain the situation. Let them take over the call.
Can you use an error correction to correct a transaction that was done 3 days prior?
No. Error Corrections are SAME DAY ONLY.
Let's assume the Branch is busy and getting a check limit override for the ENTIRETY of the check that is above SMSS limit is not possible. Is there another option that we can give our members OTHER THAN A 7 DAY HOLD.
Yes, SMSS(s) can release up to their limit (50k) and place the rest of the hold until someone with a higher limit is available to review the check.
This goes for all Positions! :)