Adult Learning
This acronym stands for "What's In It For Me," representing an adult learner's core need to know why a topic matters to them.
What is WIIFM?
This component of the facilitation flow houses all the information and activities, and relies heavily on the trainer to maintain audience engagement.
What is the Body?
This is the first step out of five when effectively conducting a role play session.
What is identifying an issue? or What is identify an issue?
This psychological hurdle occurs when a new customer service agent doubts their own knowledge and skills, requiring the trainer to encourage questions and celebrate small wins.
What is Imposter Syndrome?
This step-by-step facilitator playbook contains critical sections including Purpose, Objectives, and Timing.
What is the Facilitator Guide?
This is one of the benefits of the setting up and conducting by giving participants insight into their performance.
What is providing feedback?
This Adult learning principles is method involving trainees to find answers on their own rather than spoon-feeding them information.
What is enabling self-directed learning?
These two critical elements must happen during the "Close" phase of the facilitation flow.
Recap & Summary
Q&A
This phase of an activity enables the trainer to verify knowledge transfer and gives participants time to explore how the lesson applies to their jobs.
What is the Debrief (or Debriefing)?
This is an Adult learning difficulty it is When adults fail to see how an individual lesson connects to their ultimate performance goals, they are experiencing this specific learning difficulty.
What is "not seeing the big picture"?
This initial part of the learning session must grab the audience's attention and answer the question, "What's in it for me?" (WIIFM).
What is the Intro?
Step 2 of a role play requires describing a specific scenario so the message is clear, while Step 3 involves doing this so everyone knows who they are portraying.
What is assigning roles?
This is an Adult learning theory with using the relevance of topic to them and the utility of new knowledge.
What is Adults have a need to know?
According to communication statistics, this surprisingly low percentage represents how much of our message is actually communicated through our literal words.
What is 7%?
If a participant gives a brief answer during a debrief, a trainer should dig deeper and spark discussion by asking these specific types of follow-up questions.
What are open-ended questions? (e.g., "Can you tell me more about that?" or "What made you take that specific approach?")