Category 1
What time should a trainer arrive to meet and greet participants?
A. 5 minutes before the session
B. 10 minutes ahead of the scheduled start time
C. At the exact start time
D. After participants arrive
B. 10 minutes ahead of the scheduled start time
How should a trainer treat participants and speakers?
A. With respect and dignity
B. With authority and control
C. With neutrality and indifference
D. With casual friendliness only
A. With respect and dignity
What should a trainer avoid doing in the presence of trainees or clients?
A. Sharing personal experiences
B. Asking for feedback
C. Degrading any person, company, or group
D. Clarifying questions
C. Degrading any person, company, or group
What should trainers do to ensure participants understand the material?
A. Test them after the session
B. Engage with them and check for comprehension
C. Repeat the content multiple times
D. Move forward regardless of understanding
B. Engage with them and check for comprehension
How can trainers enhance the core program content?
A. By strictly following the script
B. By expanding with relevant personal experiences
C. By reducing training time
D. By skipping non-essential parts
B. By expanding with relevant personal experiences
What learning methodology should trainers apply during training sessions?
Adult Learning Techniques
How can trainers stay current in their field?
A. Regularly attending training sessions
B. Reviewing outdated manuals
C. Staying updated with advances in their areas of expertise
D. Sticking to the basics of their certification
C. Staying updated with advances in their areas of expertise
What should a trainer do if a media representative contacts them about Alorica’s business?
a. Answer their questions directly to maintain transparency.
b. Refer them to Global Communications through their Supervisor/Manager.
c. Provide a written statement approved by the trainer.
d. Ignore the request entirely.
b. Refer them to Global Communications through their Supervisor/Manager.
Trainers should NOT disclose which of the following?
a. Training schedules.
b. Company strategy, client lists, and financials.
c. Updates about theme days.
d. Work-related information in ABAY group chats.
b. Company strategy, client lists, and financials.
When is it acceptable for trainers to accept friend requests or social media connections from trainees?
a. Anytime during training.
b. After ABAY graduation.
c. After the first week of training.
d. It is never acceptable.
b. After ABAY graduation.
Which of the following is considered inappropriate to post on social media?
a. Encouraging participation in a company event.
b. Misleading or discriminatory messages based on protected categories like gender or race.
c. Sharing non-confidential HR updates.
d. Celebrating ABAY completion milestones.
b. Misleading or discriminatory messages based on protected categories like gender or race.
What is the primary purpose of creating or being added to a group chat as a trainer?
a. To share personal updates and jokes.
b. To build friendships with trainees.
c. To cascade work-related updates like schedule changes or ABAY updates.
d. To mentor trainees on social media usage.
c. To cascade work-related updates like schedule changes or ABAY updates.
What is Alorica’s stance on proprietary information shared on social media?
a. It is acceptable as long as the trainer has good intentions.
b. It is never acceptable and may lead to liability.
c. It is acceptable only on private accounts.
d. It is encouraged to promote transparency with clients.
b. It is never acceptable and may lead to liability.
Who reserves the right to request deletion of inappropriate content shared by trainers?
a. The trainer’s direct supervisor only.
b. The Marketing and Legal departments at Alorica.
c. The trainees in the group chat.
d. The trainer’s peers.
b. The Marketing and Legal departments at Alorica.
What happens if a trainer actively participates in an inappropriate conversation in a group chat?
a. They will not be held responsible.
b. The conversation will be overlooked if work-related updates are also shared.
c. They must leave the group immediately to avoid liability.
d. They will be held liable for any issues or escalations.
d. They will be held liable for any issues or escalations.
What is the consequence of using an e-signature without the owner’s permission?
a. A written warning without further consequences.
b. Immediate termination of the trainee involved.
c. Corrective action, including possible termination.
d. A meeting to confirm the unauthorized use.
c. Corrective action, including possible termination.
What is Alorica’s policy regarding the use of e-signatures?
a. E-signatures should only be attached with the explicit permission of the owner.
b. Trainers can use e-signatures if they are urgent
c. Supervisors can attach e-signatures on behalf of the owner.
d. E-signatures are discouraged but acceptable in certain situations.
a. E-signatures should only be attached with the explicit permission of the owner.
Trainers are allowed to:
a. Accept gifts from trainees if they insist.
b. Ask trainees for non-work-related labor if it benefits the team.
c. Provide advice on non-work-related matters without manager approval.
d. Decline requests for personal favors from trainees.
d. Decline requests for personal favors from trainees.
Which of the following actions is prohibited for trainers?
a. Asking for personal favors from trainees.
b. Discussing work-related matters during training.
c. Referring trainees to HR for non-work-related issues.
d. Encouraging trainees to participate in office events.
a. Asking for personal favors from trainees.
If a trainee requests financial help from a trainer, what should the trainer do?
a. Lend money to the trainee if it is an emergency.
b. Refer the trainee to their peers for assistance.
c. Consult with their training supervisor or manager.
d. Politely decline and ignore the request.
c. Consult with their training supervisor or manager.
Which of the following activities is NOT allowed for trainers while training is ongoing?
a. Attending team-building activities.
b. Organizing out-of-office activities.
c. Smoking or drinking with trainees.
d. Sharing updates about training schedules.
c. Smoking or drinking with trainees.
Company technology, such as computers and internet connections, should be used for:
a. Legitimate business purposes only.
b. Both business and personal use if necessary.
c. Any task that doesn’t violate policies.
d. Unlimited internet access without monitoring.
a. Legitimate business purposes only.
Which of the following is NOT considered company property?
a. Personal phones brought by trainers to work.
b. Laptops provided by Alorica for training.
c. Printers connected to the company network.
d. Software installed on company computers.
a. Personal phones brought by trainers to work.
What could be the consequence of abusing Alorica’s computer network or internet?
a. A verbal warning without further penalties.
b. Immediate termination with no prior notice.
c. Progressive discipline up to termination, and possible civil or criminal liability.
d. Suspension for one month with training reassessment.
c. Progressive discipline up to termination, and possible civil or criminal liability.
How should trainers use the company’s computer and telephone resources?
a. For any tasks that improve productivity, including personal projects.
b. Exclusively for lawful, ethical, and professional purposes.
c. For personal calls and emails during free time.
d. As long as it does not affect the workflow, any use is acceptable.
b. Exclusively for lawful, ethical, and professional purposes.