AS400 Screens
This screen allows you to search just by PO#
What is the #105 screen
This screen allows you to create a return.
Customers can enter usages in the Dot Shop themselves, or you can manually enter them in this screen.
What is screen#3, option 6
When an item is not stocked at a Dot warehouse but is still available to customers to order it is called this
What is..a special order item
Customers can access their STC portal by logging into this site.
What is the Dot Shop
This screen is also called the "hold file".
What is screen#31
Most internal Dot employees will refer to a return as this...
What is an "RA"
Typically usages should be entered with a window of ___ months
What is 3 (or 6)
This screen allows you to find lead time for an item (be specific)
What is screen #15, f6
If a customer is not an STC portal their credit requests need to be entered in this location
This is the main screen used by CDR's to manage their deadline
What is screen#5 (weight screen)
When requesting a return, the total value for the week must be over this amount.
What is $200
Usages that go to a hold status will be viewed/worked in this screen. (be specific)
What is Screen #3, Option #9
When a customer claims they are shorted product you would need to have inventory check by doing this process..
What is.. entering an I05 shortage credit in the BDW.
If a customer reports an 'overage-kept' the process you would use to correct this would be this
What is, enter a Billing Only (BO)
This screen allows you to merge orders or "build trucks"
What is screen#109
We would deny a return for these reasons
What is
-special order item; leaking/unsellable, product was broken down from case into eaches, expired.
This screen will generate a 12 or 52 week report to your email
What is Screen#3, option #8
Where can you view po's from suppliers?
What is screen 25 (open and received po's)
If a claim starts in the STC portal, it needs to be completed in the STC portal with the exception of this one credit code..
What is Y50. (Product doesn't meet the $200 minimum to return)
This screen allows you to see all open orders for a customer using their customer number.
What is screen 13
All of the information need to create an RA includes..
What is
-Customer #, Item#,qty to be returned, DC#, Invoice/PO#, Authorization ID/CSR #, Pick up date, Item reason code
Describe the difference between a usage and demand.
A usage is is what the customer tell us they will pull, demand is an average that system calculates based on what the customer has been receiving from us.
List all the screens needed to check inventory.
What is #15, #65, screen #11.2 option 4, and #25.
If a customer reports a "wrong item-return" and it was not a mis-pick by the warehouse you would need to do this..
What is.. create a return, send the return to the customer, check the cross reference in the system in the #57 screen and correct it to the correct item number for the customer.