Products
How many dose of Ozempic are there ?
4 doses
The IRD is the day NNI received the ________information.
Safety
A case narrative should always be written in ______tense.
Past
How many times do we need to ask for batch and return if not asked by the call center?
at least twice/ two attempts
What two locations should a duplicate search be performed?
CCGlow and Intake Queue
What are the two Maintenace dose of Wegovy?
1.7 mg & 2.4 mg
What are the two types of reports?
Spontaneous & solicited
How should a case narrative begin?
A patient reported....
A caregiver reported....
A consumer reported...
A return mailer cannot be sent to what type of address?
PO Box
When searching within the Intake Queue, what case group should you be searching within?
All cases
Ozempic is indicated for adults with type______ diabetes?
Type 2 diabetes
Where should your triage notes be written?
Reporter comments section
If provided what should be included alongside the product reported?
The dose
Where is the return mailer box located in SIMS?
The reporter section.
Where should the SIMS duplicate search be performed?
In the Intake Queue
What are the doses of Wegovy ?
0.25mg , 0.5 mg, 1 mg, 1.7 mg, 2.4mg
In what section can the salesforce case/ reference number be found?
The reference section.
Name three things that should not be in the case narrative.
Addresses
Genders
Names
Abbreviations
If the call center rep asked for the batch and it was unavailable at time of the report. How many times would we have to follow up for the batch?
One more time
What should be searched for a duplicate case?
reporters first and last name
If a patient injected a wegovy dose and medication leaked out of the injection site, what is this considered to be ?
Adverse Event
The additional notes section is utilized to relay information to the TC team. What team is relaying information to us?
The AE Team /PS / Patient Safety
If a patient reported using a BD needle how should that be written?
The patient used a non-Novo Nordisk Brand needle
What three fields must be populated for the return mailer to be scheduled / sent?
Return mailer box must be ticked.
return request must be Yes.
Return Qty must have a number.
What should be included when searching a reporter's first and last name within the Intake Queue?
Be sure to include two spaces between the first & last name.