Front Of House
What is considered properly stocked?
Fill to the brim!
What is the proper gear for BOH?
Gloves, Hairnet, and apron
Where can you find Catering orders?
In the POS under "Other Functions" and "Recall Catering Order".
Who should clean the restrooms?
Everyone should spot check when using it and also is required to be checked hourly.
Where is the highest place you can pull up in drive thru? (with good weather condition)
At the speaker box.
Which sink is best equipped for dumping liquids?
BOH sink (next to the hand wash or dishwasher)
When should yellow food service gloves be worn?
Only be worn when handling raw chicken.
Who is allowed to take catering orders?
Team Leaders & above
How often should table touch-in be done?
Every 10-15 minutes or table touch twice for each guest.
What proper gear is required for any outside drive thru position?
Safety vest and panic button.
What is the H.E.A.R.D Model?
Hear, Empathize, Apologize, Resolve, Delight.
What is the hold time for fries in the chute?
2 minutes.
What condiment is served with any Chilled Grilled Chicken Sub Sandwich or Bundle?
Honey Roasted BBQ Sauce.
What is the proper terminology when clearing tables?
May I clear your tray for you?
What button can be used in the POS for multiple orders in a vehicle?
"Seat totals" under "Other Functions"
What should you do with Mobile Carry out orders that are ready but no one is here to pick them up?
Close the bag and place the tag to seal it.
What is the FIFO Rotation System?
First in, First out; To ensure proper rotation and freshness, all items should be stored, used and served according to the FIFO Rotation
How many Aluminum pan are in a Large Mac & Cheese Tray?
2 Aluminum pans.
What should a guest not have to do?
Taking their tray to the trash, asking for more condiments, or bringing their beverage to be refreshed.
How long should you wait to close a gap?
As soon as possible, 5 sec max.
What is the average time for a guest to receive their order?
2 minutes & 30 seconds
Nugget/Strip box should be clean from smudges/strains that collectively cover an area no larger than a ______.
Nickel
How many Roasted Almonds go with a Large Kale Cruch Tray?
20 Roasted Almonds.
Our hospitality model is built on a foundation of treating all with....
Honor, Dignity, and Respect
What is our departure rate (the length of time for a car to be at the window) goal?
20 seconds.