Pending :)
What is pending list?
Patients on the pending list could not be reached.
What type of health insurance do we NOT take?
Ambetter
Medicaid
Oscar
Why is this important?
For billing purpose
Do we accept it?
YES
Why is scan times important?
Creates an even flow
When will the patient start receiving SMS from us?
After the 1st Attempt
Is auth needed for Medicare?
NO NO NO
Can patient have more than one charts?
Yes
What is a good question to ask when speaking to them?
Is it MED PAY OR PIP?
How long do you schedule an Abdomen with and without contrast and Pelvis with and without contrast?
1.5 Hour
What is the best resource to reach the referring fast?
When schedule what are we supposed to get from the patient?
Policy #
The type of insurance.
Insurance card!!!!!
What happens if the classification changes? Example: health to W/c
You make a new chart. Each case should have its own account/ chart
What the most important question to ask when calling auto insurance?
Is their claim active?
How long do you a schedule a Brain with and Without Contrast?
1 Hour
When do you need to reach out to the referring/case manager?
Anytime!
Give Examples
What type of facility are we? (4 Options)
Freestanding, Office, Specialist, Outpatient
Do you need a new chart when a patient has the same classification but new insurance?
No
What is an important question to ask the adjuster?
Their EMAIL!
How long would you schedule MRI Cervical W/O, MRI Thoracic W/O and MRI Right Knee W/O?
1.5 hour
When is good to cancel an order?
More than 10 plus attempt to the patient
The referring is involved (know the patient is not responding)
and Approval from Brenda
1. Who is primary between a Commercial and Medicare part B?
2. What is the primary between Medicare Advantage & Medicare part B?
1. Medicare part b then commercial
2. Medicare Advantage then Medicare part B
What if it changes to health insurance to self-pay ?
You just update the billing method
What is needed for billing? (3 Answers)
Claim Address
Claim department number
Billing fax number
How long do you schedule MRI Left knee W/O, MRI Left Shoulder W/O, MRI Cervical W/O and MRI Lumbar W/O?
2 hours