Reminders
When will you call the shift line?
Every day you are scheduled to work
What is the one thing you can eat at your station?
Cough drops
A high pitched tone
Computer tone
When do you receive break and how much?
5 minutes after 1 hour of dialing time
If a respondent asks, "How did you get my number?" What is the appropriate and professional response?
You're number was randomly generated and manually dialed
When are schedule requests due?
The Wednesday of the pay period prior
#1 Goal at Bernett Group
Collecting 100% accurate data
Difference between Soft IR and a Hard IR?
Soft - Unwilling to participate during intro
Hard - Refuses to participate (seems upset or threatens)
What time of pay do we have here at Bernett Group
Bi-weekly
When is it ever okay to hang up on a respondent?
If they are harassing you in any way
Calling the Attendance line ensures that you speak with someone if you will not be able to attend work the day you were scheduled, so you're able to leave a voicemail. What must be included in the voicemail?
You're name, your Bernett ID, and the reason why you will not be at work that particular day(s)
What is the name of the Founder and her CEO son, and his VP of Bernett's Group?
Bernyce Hayes, Matt Hayes, and Cheryl Pappas
If you get through your intro after you know you've reached a live person and the respondent hangs up on you without saying anything.
Respondent Not Available
If I want to schedule next Thursday off, what pay period would that be on?
The pay period of the Monday of the same week the Thursday is apart of.
If the respondent says, "This survey doesn't sound like it applies to me at all so I don't want to do it." What is a good refusal rebuttal to use to try and redirect them?
"Well, we would still love to get your opinions", "You're opinions can be cased on anything you've read, seen, or heard" etc.
What are the 3 things you can look up on the internet?
MyRate, TimeIs, and Google (to look up words ONLY)
Name 3 qualities needed by all bernett interviewers
Options are any 3 of the following: integrity, organized work habits, positive attitude, flexible and adaptable communication skills, accepting rejection, confidence and assertiveness, client confidentiality, and professional behavior
When coding a no answer, how many rings on CP? LL?
CP - 7x LL - 4x
If a respondent asks, "What is this survey about?"
"I'm not given that information, but it becomes apparent in the first few questions."
What is the Pocatello Bernett Group phone number?
(208)-233-1784
What are the 5 parts to a survey? And their definitions??
Intro - who you are, where you're calling from, and what you're calling about
Screening/Qualifications Q's - The questions that qualify the respondent take the survey
Body - The actual questions of the survey
Demographics/Classification - The questions that help the data be categorized analytically
Closing - Outro
If the phone beeps and says, "The number you've dialed has been temporarily disconnected," how would you dispo this?
Set a soft appt for +2d
When should you're last break or lunch be taken?
By 2:29p
If you're in the middle of a survey and they person needs to leave, but doesn't mind finishing tomorrow, what are the step you need to take to code this?
Raise your hand to get the attention of a sup, tell them you need to do a 'stop' and explain why, type stop where ever you are at in the survey and set an appt for 'tom'