PO's
Place where we are getting materials or parts from
What is a vendor?
Rain, Wind, Snow
What is common weather that effects jobs?
Company main platform of communication
What is Slack?
Always go above and beyond in everything we do
What is our Brand Promise?
4497 Highland Drive, Holladay, UT 84124
Where is Uintah located?
Amount, Vendor, Technician, Date, Summary
What information is needed for a PO?
Cause built up pressure in a water heater that will make it burst
What is a dramatic drop in temperature?
Emergency, needing immediate attention/response
What is a Level 5?
We serve at the highest level always
What is our Mantra?
$149 charge
What is our diagnostic charge for fireplaces?
Any parts, materials or additional costs to the job that need to be job costed
What is a PO?
Over 70 degrees to get accurate readings on the equipment
What is the best temperature to do an AC tune up?
Walkie Talkie app used to message anyone in the company
What is Voxer?
To provide the best customer service experience in our industry
What is our Mission?
Pellet Stoves, Wood Stoves, Plug and Play units, Chimney work, Masonry work
What are some things we DON'T do?
Accounting, On Call, and Dispatch (when accounting is gone)
Who can pull a PO?
Makes the roof unsafe to be on in those conditions
What is Rain and Snow/Ice?
First Slack; then Voxer; then a Phone Call
What is the order of contacting someone?
We are the best equipped, well trained, organized professionals in our industry
What is our Core Purpose?
Napoleon, Rasmussen, Prism, and Majestic
What is Uintah a preferred vendor for?
Two letters that identify what department the expense goes to
What are Initials with a PO?
Hot Attics, broken hose bibs, AC's not working
What does Summer cause?
Contact their manager
What to do if you cannot get ahold of someone?
Do your best work; Tell the truth; Do right not easy; Own it
What are Chuck and Adam's Golden Rules?
Logsets, Inserts, Vents, Firepits, Blowers, Remotes, Vales, Gas lines, Chimney Caps, Gas lined BBQs, Outdoor Fireplaces
What DO we DO?