Intro to Fraud
Name all the fraud types that FPV deal with:
Theft, Fire, Malicious Damage, Single Vehicle, Drink/drug driving, Ad-hoc.
What is a development tracker?
A record of claims referred to your STN for review.
Who do we use for salvage?
Copart
What are Beth's cats called?
Kevin & Perrie
Name all 3 TL's and STN's
TL's: Alex, Billy, Zahraa
STN's: Becca, Beth, Tom
How many audits will you receive from your STN each month?
At least 2 depending on hitting target.
Who is the supplier for substitute vehicles after 21st October 2023
Enterprise
What is the name of Jacks dog?
Teddi - Did I spell it right?
What does STN stand for?
Senior Technical Negotiator
What activity do you set your STN to review a referral?
Referral - FPV
What do Hoopers do?
Determine cause of fires/mechanical issues, damage consistency reports, theft inspections to determine any theft related damage
Who almost got arrested for breaking into their own house?
Ricky
Name a claim type that is a manual referral to FPV:
Malicious damage, Single vehicle, Drink/drug driving, Ad-hoc
Why are monthly audits completed?
Determine strengths and areas of improvement for your STN to work on in coaching.
What do RAC charge us per instruction?
£265.51
Where is Jordan going on holiday this year?
Greece, Italy and Amsterdam
Under the Insight umbrella, name 5 other teams within it:
PRT, Claim fraud, TP fraud, FP fraud, Complex Fraud, SIU, Claims fraud triage, Fraud intel, Field Force, Internal fraud, Policy fraud investigations.
How many Repudiations do you need to refer to your STN before you're signed off?
10
What do Hoopers charge us for an ECU read?
£210
What did Sid say was his favourite coffee blend today?
Andalusia - Quite acidic