Membership Script Review
Enhancements and Upgrades
Massage Modalities
Selling Statements
Murad
100
Our policy is that we do not offer these rates, UNLESS the client specifically asks for it and qualifies for this rate.
What is 2nd Intro Rates
100
This is a holistic therapy that positively influences the mind and body and enhances emotional and physical well-being.
What is Aromatherapy
100
Massages can range in pressure from _____ to _____.
What is Light to Deep Pressure.
100
Fill in the Blank: “Based on what you told me about your marathon training, I recommend adding a ________. It has a ______ paste and body ______ application so you can decrease muscular tension as well as soften and hydrate your skin, leaving your ____ feeling refreshed.”
What are sugar foot scrub, sugar, butter, and feet
100
Name one product from the Environmental Shield line
What is: Essential-C Cleanser, Essential-C Toner, Rapid Age Spot and Pigment Lightening Serum, Intensive-C Radiance Peel, Essential-C Sun Balm Broad Spectrum SPF 35, Advanced Active Radiance Serum, Instant Radiance Eye Cream, Essential-C Day Moisture Broad Spectrum SPF 30, Essential-C Eye Cream Broad Spectrum SPF 15, Essential-C Night Moisture
200
There is no financial advantage to choosing this program and this program does commonly go to Auto-Renew unless the client requests otherwise.
What is a Paid In Full Membership
200
This enhancement can reduce joint discomfort and muscle spasms.
What is Deep Muscle Therapy
200
At Massage Envy, our therapists can customize the massage in two different ways without changing the modality or adding an enhancement.
What is Full Body and/or Focus Areas.
200
Fill in the Blank: “Based on what you told me about you chronic pain, I recommend ____ _______ Therapy because it has _____ and ______ agents which allow your therapist to reach the muscles at a deeper level without increased ________. The relief will also continue to last _____ your massage session.”
What are Deep Muscle, heating, cooling, pressure, and after.
200
This Murad line is pink
What is the Pore Reform line
300
One common misconception clients have is that they can pay $__, get a massage, then pay the extra $__ and get a facial as well. This is not true!
What is $59.99 and $10. When you pay the extra $10 you are essentially converting that one hour massage into a facial as opposed to receiving both
300
This enhancement takes approximately 6 minutes to administer.
What is Sugar Foot Scrub
300
Contraindications of massage therapy
What are: -Sick -Drunk/Painkillers -Skin Conditions -Certain conditions that require a doctor’s note.
300
Fill in the Blank: “Because you told me you are looking for a spa day, I recommend getting a ____ service. It has __+ hours of relaxation so you can experience an all-inclusive therapy for your body, literally from ____ to ____! Because it’s your first visit you can take advantage of the ____ ____ for both services.”
What are dual, 2, head, toe, intro rate.
300
This Murad line helps to improve medium to deep wrinkles while also addressing a loss of elasticity and dry, thinning skin.
What is the Resurgence line
400
This is very beneficial for the client - most clients end up loving us and staying members much longer than their initial term. This saves those clients the hassle of cancelling and re-enrolling every year.
What is Auto-Renew
400
This relaxes the muscles and allows the therapist to access deeper layers. It also allows relief from chronic pain and stress while still promoting a deep relaxation during the massage.
What is a Hot Stone Massage.
400
This massage uses gentle bodywork to release compressions in bones of the head, spinal column and sacrum.
What is a Cranial Sacral Massage.
400
Fill in the Blank “Because you told me you want extra attention on your lower back, I recommend a __ minute session for you today. It allows your therapist to spend time on your ______ ____ while still receiving a ___ _____ massage so you feel relief from your pain and experience deeper relaxation.”
What are 90, problem area, and full body.
400
“Better Every Day”
What is Murad’s motto
500
We specifically implemented this position in our clinics designated to help clients with this process.
What is a Member Concierge
500
This enhancement relieves headaches and promotes focus.
What is the Mint and Rosemary Aromatherapy.
500
This massage uses long gliding strokes to relax the entire body and can range from a light to firm pressure.
What is a Swedish Massage.
500
Fill in the Blank “Because you told me you are having a hard time sleeping, I recommend adding our _______ ________ blend, it has true _________ to aid in reducing fatigue and to create a more positive, relaxed state of mind. The warm feelings you’ll leave with support a more restful _____ and help your body detox from stress.”
What are Lavender Garden, lavender, and sleep.
500
1. Look Better 2. Live Better 3. Feel Better
What is Murad’s Inclusive Health Philosophy
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