Scheduling Appointments Over The Phone
Millennium Basics
Millennium Massage Appointments
Millennium Facial Appointments
Massage Buzz Words
100
Our Massage Envy locations pick up the phone before the __ ring.
What is 3rd?
100
This icon allows you to see if a person has ever been into a Massage Envy before.
What is the Global icon?
100
This "type" indicates that the client did not know what therapist they wanted to see.
What is Suggested Therapist (ST)?
100
This is the color of your STs in your location.
What does Pink-BR, Yellow-YL,Electric Blue-AH, Hot Pink-WH indicate?
100
Wants to relax or light pressure
What is Swedish (Relaxation) Massage?
200
We answer the phone with this greeting.
What is "Thank you for calling Massage Envy in ______. This is ______. May I schedule you a massage, facial, or both?"
200
This icon allows you to put a person on a "wait list" for a specific therapist.
What is the Pending Cancellation icon?
200
This is the easiest method to book a 60 minute reflexology massage.
What is ~60?
200
You charge this every time you ring up a facial appointment.
What is the $10 Facial Upgrade Fee?
200
Specific areas of pain
What is Trigger Point Massage?
300
You look here first before creating a new client information profile.
What is Global?
300
This icon allows you to see what rooms are available.
What is the Resource View icon?
300
This indicates if a facial already has the $10 facial fee added to the appointment.
What does |1A| in the top right hand corner of the appointment tell you?
300
Enjoys foot work
What is Reflexology Massage?
400
We book our appointments based on _______, not ____.
What is modality, not time?
400
This indicates if a member has a their membership based in a different location.
What is the Red Membership star?
400
This indicates if a client prefers a male or female therapist.
What is NP, FP, MP, FO, and MO?
400
You should book a generic facial because of this specific reason.
What is because our esthetician's recommend what facial they will be needing after they examine their skin?
400
Doesn’t want full body work, or migraines/ headaches
What is Cranial Sacral Massage?
500
We end our phone call by repeating these 6 key things.
What is: day of appointment, date of appointment, time of appointment, session length, session modality, and massage therapist's name?
500
This requires you to investigate what price the guest is going to pay when coming in for their appointment.
What is a client with no star?
500
You must change this in order to show if an appointment has an enhancement, is a prenatal massage, etc.
What is the Category?
500
The $10 facial fee is important because it pays for this.
What is professional Murad products and supplies?
500
Specific muscle pain/tension, or decreased range of motion
What is Myofascial Massage?
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