Intro to Hospitality
What does it mean to "give them the pickle"?
special or extra things you can do to make customers happy
What color are Piedmont Central access cards?
red
Any guest can request a linen bundle. True or False?
False
Where can you find documents/information about Summer Conferences?
Teams
What does EGBOK stand for?
"Everything's Gonna Be OK"
Who do you submit the Charge Assessment form to?
Byron Campbell
If you are a CA, who is the first person in the hierarchy to call in non-emergency situations?
SCA
What system is used to check-in/check-out guests?
Erez
What does Jan Smith say is at the core of every customer service initiative?
care
How many guests are allowed per visit?
three
Who do CAs call to check-in for duty?
JC on duty
Where can you find the Lending Log on Teams?
under "Desk Shift Resources and Logs"
What is the Ritz Carlton's customer service mantra?
"We are ladies and gentlemen, serving ladies and gentlemen."
What is the only question you can ask a guest who has an animal?
"What service does your animal provide?"
What should you check for when guests walk through the front door or parking garage?
a Summer Conferences access card for guests or a pink sticker on Panthercards for summer residents
What system do guests use to pay for parking passes?
Touchnet
What should you do to prepare yourself before showing up to work?
"check yourself at the door"
How many strikes are in the disciplinary action plan?
4 strike policy
If a guest misplaces their room key, issue them a loaner key. True or False?
False
Where is the shift log located on Teams?
under "Staff Resources"