Timeshare
Definitions
Ownership Types
Williamsburg, VA
Mixed Review
100
THE Club® at Diamond Resorts International® provides members with ___________________ and ________________.
Flexibility and choice
100
Free Points!
Free Points!
100
The most basic unit is a __________ week. The guest owns a particular unit for a single specified week. They travel to the same resort for the same week, in the same unit.
fixed
100
Name one resort in Williamsburg, VA
Greensprings Vacation Resort
100
Feature is a _____________________ of a product or service that distinguishes it.
characteristic
200
The most basic unit is a ________________ week. The guest owns a particular unit for a single specified week. They travel to the same resort for the same week, in the same unit.
fixed
200
Market Key Code: A code that identifies a ___________ _________________ ________________.
specific marketing package
200
The owner will stay in a similar unit in the same season. An example of this is a ______________ summer week where the owner may request any week during the summer season generally weeks 22 through 36.
floating
200
If the guest travels to Williamsburg, VA, where will he/she tour?
Williamsburg Sales Center
200
Team members must practice full and ______________________ ____________________ at all times.
accurate disclosure
300
Timeshare is the concept of purchasing a ____________________________________________________ at a resort, condominium, apartment or other facility.
recurring increment/block of time
300
Objection: A reason given by the prospective customer why they are _________ _____________ _____ __________ your product or service.
not ready to buy
300
__________ week- Allows the owner to take advantage of their week divided between other weeks. Typically one midweek and one weekend stay.
Split
300
What are two features of the Greensprings Vacation Resort?
2br standard and multiple pools
300
The product we offer on the sales presentation is:
THE Club® at Diamond Resorts International®
400
The concept behind timeshare is using the combined ___________________ ____________ of a group to enjoy the use of accommodations at a fraction of the real cost.
purchasing power
400
Red State/Province: A state or province (Canada) in which Diamond Resorts International® is ______ __________ to solicit timeshare over the telephone. We can sell packages but cannot offer or hook tours over the phone to residents of red states or provinces.
not licensed
400
________ Program- Based on point systems, the owner will purchase a specific number of __________ to access to a number of resorts with a club portfolio. (Same word goes in both blanks)
Points
400
What are two attractions to Williamsburg, VA?
Colonial Williamsburg and Busch Gardens
400
Calls are monitored and recorded for quality assurance and ________________________ ____________________________.
training purposes
500
The owner will stay in a similar unit in the same season. An example of this is a ______________________ summer week where the owner may request any week during the summer season generally weeks 22 through 36.
floating
500
RIMS: __________ _______________ _______________ ________________. Computer program available on the Diamond Resorts International® intranet that provides extensive and up to date resort information including alerts, maps, resort amenities and contact information.
Resort Information Management System
500
When taking the sales presentation, attendees will be offered the chance to purchase into or upgrade to: A. Fixed Week B. Floating Week C. Split Week D. Points Program
D. Points Program. Diamond Resorts International® no longer sells traditional week ownership.
500
If the guest wants to upgrade their unit to a 4br, under what condition can we book it?
with manager approval
500
Group Travel: Two or more parties traveling on any of the _________ _____________ or attending a sales presentation together such as a Quinella or Garden Party.
same dates
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