Effective Design
You should not practice your training before performing the actual training. True of False?
False - Practice allows you to adjust the training and memorize the material.
What is a curriculum?
An organized program of study designed to meet a complex learning objective such as preparing a learner to become a salesperson, certified computer network technician, or licensed nurse.
Why should you encourage self-management?
It is important to encourage self-management so trainees know how to overcome obstacles on their own and understand their task/duties well.
What is content curation?
The process of identifying relevant training content and organizing it in a way that makes it easy for trainees to access it.
What is knowledge management?
The process of enhancing company performance by designing and implementing tools, processes, systems, structures, and cultures to improve the creating, sharing, and use of knowledge.
What should you know about the audience you are training?
Their age, culture, language spoken, and personalities.
You should not use a design document to guide your training. True or false?
False - the design document should be used as a guide to assist the trainer and let the managers know what the training covers.
What are 5 ways a trainee can have successful self-management?
Time management, setting priorities, self monitoring, self rewards, and having a personal support network.
It is important to have multiple ways for employees to learn following training. True or false?
True - not everyone learns the same way. It is important to have written instructions on procedures, as well as a video walk-through to answer any questions the employee may have.
What is tacit knowledge?
Knowledge based on individual experience and is influenced by perception and value.
You should provide an overview of the course before starting. True or false?
True - You should always overview the course or training with a brief explanation of the schedule, assignments and what the course is about and why it is important.
What is a curriculum road map?
A figure showing all of the courses in a curriculum, the paths that learners can take through it, and the sequences in which courses have to be completed.
Trainees need to follow the exact training and standardized procedures on the job after they have left the training. True or false?
True - the training is there to teach them exactly what to do on the job.
The training material should never be reviewed before starting another training class. True or false?
False - the training material should be reviewed multiple times a year to ensure the material is actually relevant to what needs to be taught.
How can you encourage trainees to push through the training?
Use examples of top performers and their experiences to encourage the current trainings to reach for that level of success.
How do you choose a training site?
Based off of:
Noise, colors, room structure, lighting, wall and floor covering, chairs, acoustics, and technology.
What are program objectives?
Broad summary statements of the purpose of the program/training.
Why should managers support and attend trainings?
They can help the trainees learn, inform the trainees of opportunities, and stress the importance of the training and material.
what is a request for proposal (RFP)?
A document that outlines for potential vendors and consultants the requirements for winning and fulfilling a contract with a company.
Why is knowledge management important?
It helps companies serve customers better, produce product quicker, and help current employees retain their knowledge, as well as learn more.
How can you make training accessible?
Clear instructions, extra materials, training videos, closed-captioning, extra time for reading, verbal descriptions of an graphs and photos.
How can you help trainees learn at the very beginning of training?
Introduce familiar or more common knowledge material first and then introduce new material.
Why is technology support beneficial for trainees after they have left training?
This allows the trainees to look back on their training and use the technology as a resource for any questions they may have.
Why is it important to give trainees the opportunity to perform their newly learn capabilities?
What is the number one way knowledge management occurs?
The use of company technology - email, social media, and networking to keep the company and employees informed.