FINAL 1
Compliance and Regulatory Management publishes our company procedures and they can be located
What smart code do you place on an account when the consumer is disputing the debt?
The consumer has ______ days to satisfy a compromise.
T/F: The FDCPA is a federal law governing the ethical collection of past due debts
What must you do when you leave your desk?
lock your computer
A/R stands for?
Administrative Resolution
If a consumer chooses to provide their checks stubs as proof of payment, they must be.......
Two consecutive pay stubs within the past 90 days
What does the FDCPA stand for?
Fair Debt Collections Practices Act
What are the two rehabilitation repayment options we offer the consumer?
15% and FIS
What does FAFSA stand for?
Free Application for Federal Student Aid
In New York City you can call the consumer ___ time(s) in a seven (7 ) day period?
A consumers total loan balance due is comprised of principal, interest and _______?
Collection fees
In SharePoint, under the Consumer Experience Submission tab, we enter both:
Complaints and Compliments
What is the best definition for an auto dialer?
a computer system that dials the numbers for us and connects you to a live representative
Which payment method do we not accept for a compromise?
Personal Check
In which states do we identify our company name as "National Recoveries Inc. of Minnesota"?
Illinois and Wisconsin
T/F: Student loans are not dischargeable in bankruptcy; therefore, it is ok to continue working the account as normal if a consumer notifies you they are filing bankruptcy
This document is what we send out to the consumer when they dispute the validity of the debt?
Promissory note
What does DAL stand for?
Debit Authorization Letter
State the Mini Miranda
This is a communication from a debt collector. This is an attempt to collect a debt. Any information obtained WILL be used for that purpose.
What does UDAAP stand for?
Unfair, Deceptive, Abusive Acts or Practices
A consumer agrees to the 15% Rehabilitation Program for their G-loan., In addition to them making nine (9) qualifying payments, what other information must the consumer provide in order for their loan to fund?
Income Proof, RAL, REFS
The consumer is paid biweekly and pays $300 per paycheck for health insurance. What is their monthly health insurance cost?
$650