Metering
What is an MPAN?
Meter point administration number
What does a meter reading tell Kraken?
How much energy the customer has used
What do we need every time a customer switches tariff?
A meter reading!
When on the phone to a customer, how do we pass security?
We need to confirm 3 pieces of information!
If a customer submits a reading, what should happen?
Gas!
How often do we ask customers for meter readings?
What dates in the year does Kraken automatically estimate a reading for customers?
1st of October and 1st of April
What is GSP?
If a customer submits a reading and doesn't get a bill, why would that happen?
- meter reading
- Tariff
- Meter details
These electricity meters have the capability to offer the customer a cheaper price during the night time. This is called ‘off peak’ hours! When the customer uses energy in the off peak times they get it at a cheaper rate.
When do we send an estimated bill to a direct debit customer?
We send an estimated bill after 3 months of no reading from the customer
What do we have to do if Kraken hasn't automatically created an estimate on the 1st of Oct/april
Go and create our own estimate ourselves
What's the difference between a S1 and S2?
S1 are older and lose communication when switched!
S2 are newer and communicate all the time regardless of switches!
Quarantine it
When a customers meter is changed, what details will need to be updated on Kraken?
MSN, PC, SSC, TPR! All the meter details will change after an exchange
confirmed COS read / COS read
What tab on Kraken would show you the customers tariff choices?
Agreements!
When did we finish migrating all customers?
A) June 2022
B) April 2022
C) December 2021
June 2022!
What tab on Kraken do we use to bill customers?
Statements tab!
What do gas meters measure energy in?
When a customer migrates to us, what reading do we bill from?
Transfer read!
What is standing charge?
Standing charge is a cost charged to customers for the upkeep and the maintenance of the meter. Also, to keep them connected to the energy grid - we're charged, so this cost is passed onto the customer!
What website would you use to Lookup more info about a customers meter/property?
ECOES/XOSERVE!
What is it called when Kraken won't send a bill to a customer because there's something wrong with the account?
A held bill!