Back to the Basics
We access our Outlook email through...
What is My apps
We will _____ provider package.
Rebuttals can be found....
What is Outreach: Rebuttals & Objection Handling
I cannot verify any information over the phone with you..
What is May I have your website so that I can verify the provider?
2 apps needed to make calls daily..
What is MAX and RingCentral
2 questions we ask for CIOX EMBEDDED
What is Do you process chart reviews? and What is your site id?
Used to help with call flow where you can check off as you go...
What is Agent Check List
There is 2 charts to go and they will upload to the portal..
What is Schedule out the 8 business, but ask for the sense of urgency of 2 days.
Global Protect is used to access...
What is TECH Scheduler
3rd Party is not listed in retrieval method
What is OTHER
To find statuses and project we do not work we use ____
What is DO NOT TOUCH LIST
Office states they use a 3rd party for record retrievals
What is May I have the name of your copy service
We clock in/ out...
What is Ultipro
Note type used for HIH/ Copy Service
What is TT: Summary (HIH/COPY Service)
Basic computer help is located in...
What is Basic Computer and Internet Navigation
Selected option for Medical Records and got the voicemail
What is Call back and select a new option.
We must ALWAYS state...
What is Calling on a RECORDED LINE
Update status _____ is used for HIH, _____ is used for CIOX
What is Escalations and ROI Research
To located the managers of the SPI Team we use...
What is SPI INTAKE
One of the members and providers verifies and the other does not.
What is Reassign, then research provider using NPI search, if not successfull place into Pend Status