Electric COS
What does 'DC' stand for?
Data Collector
What does MAM stand for?
Meter Asset Manager
What is the tolerance level for electricity disputes?
250 units
What is it called in Kraken when we make a reading not usable?
Quarantined
What does 'MPAN' stand for?
Meter Point Administration Number
What does UMR stand for?
User Meter Reading
How long do we have before can't raise an ET?
2 years
What is indicated by the "Red Sausage" or "Red Bubble" in Statements on Kraken?
Unbilled period or Held Statement
What is the 'API'? And what does it do?
It stands for the Application Programming Interface? And is basically a database that stores information on energy supplies and addresses.
What information does the MRI provide?
Gas meter details: Number of dials, meter type, location, energisation status
Does the customer have to pay anything to the supplier they don't want to be with?
What is it called when a customer or agent enters the day and night readings the wrong way round?
Transposed
What does the 'MOP' do?
Services and repairs the meter. (Meter Operator)
What acronym is used for 'flow between suppliers'? And for 50 bonus points; what does it stand for?
TRF (for 50 bonus points it stands for Transfer of Ownership)
What is the minimum number of days between back up readings on a COS dispute?
7 days
What is the test called that we ask customers to do to establish which is which on the meter?
Kettle Test
What are the 3 options for a customer who chooses not to ahead with the transfer after cooling off?
RETURN to old supplier
MOVE to another supplier
STAY with us on a different tariff
What is the tolerance level for gas on a Dispute?
109 cubic metres
39 cubic feet
On what tab in Kraken would you find a Dispute for elec/gas?
Properties
What would you do if can't bill an account after the migration as there are major problems with it?
Pass to Intensive Care!!