FLORIDA
This code is used to locate reason codes, and application statuses.
What is AWAA?
This section is used to locate a client's MAA to reset a password.
This is the login we use for ebtEdge
What is Agency Login?
This is the maximum about of time we can place a caller on hold for.
What is a 3 minute hold time?
This is the processing time for an application.
What is the 7-30 day processing time?
This code is used to locate the review (renewal) dates, and all benefits currently active.
What is AWER?
This is used when a customer does not correctly answer the security questions.
What is Case Information/Final Security Questions?
This green tab is used to locate the customer's benefit history.
What is Benefit Tab?
This is the amount of time that is allowed for dead air.
What is a 30 second dead air limit?
QMB, SLMB, and QI1 are the abbreviations for this benefit.
What is the Medicare Savings Program?
This code is used to verify an address.
What is AICI?
These two MAA statuses prevent us from being able to unlock their account for them.
What is Closed or Revoked?
This green tab is used to locate the customer's address that an EBT card would have been sent to.
What is Client Tab?
This is the first thing we say when the call is picked up.
What is the greeting, "Good morning/afternoon my name is ______. May I please have your name?"
These are the search criteria to locate Community Partners
What is zip code, and/or county?
These codes are used to locate the deposit dates for FA and CA.
What is IQFS and IQCH?
This section is used to locate notices sent to the clients, and resend those notices.
What is Notice History?
This green tab displays the issue date (the date in which the EBT card was mailed) and the card status.
What is Card Tab?
This should be said at the end of every call.
What is "Is there anything else I can assist you with today? Thank you for calling DCF, have a great day."
This is asked before beginning the application.
What is “Do you allow me to electronically sign your application”?
This code is used to locate income, asset, and technical eligibility information.
What is AWES?
This is used to locate a submission that is not visible in FLORIDA, and to determine what type of submission it was.
What is Quick Search?
This tab is used to locate the customer's case and balance
What is Case Information?
This is the first step of the hold procedure.
What is "May I please place you on a brief hold?"
This is what we must match/look for (on AMS) before resetting the password to a MAA.
What is: Name and DOB matching to the caller, and status?