Day 1
This is what we should do with our trainee before joining our section.
What is tour and introductions?
This is the button selected to complete payment on the handheld.
What is the no receipt/text receipt button?
You need these items for bar sanitiation.
What are gloves, tongs and sanitation bucket?
This exercise should be done at the beginning of training day 4.
What is the POS exercise?
All FOH team members should answer the phone after the ___ ring.
What is the 2nd?
This item is crucial to a new hires' training.
What is their orange folder?
"___ it before you ___ it" prevents loss of ___.
What are ring, bring, and revenue?
This sidework should be done on training day 3.
What is bar?
Along with seeing all food presentation, food running helps perfect their knowledge of these.
What are seat numbers?
This is the proper phone greet.
What is "Thank you for calling Miss Shirley's Cafe Inner Harbor, my name is ___, how can i help you?"
Seat #1 is on the ___ side of the ___ ___.
What are left and pivot point?
Guests must do this when they receive a loyalty card.
What is register?
If a guest is born in this year or before, they may order alcohol.
We should verbally be quizzing our trainee on these.
What are menu knowledge and steps of service?
To avoid the use of gendered language, we avoid using these when speaking to guests.
What are pronouns?
While the trainer is greeting the table, the trainee should be doing this.
What is listening and observing?
All payments may be run on the handheld except for these.
What are gift cards, cashapp, and non chipped cards?
If by follow 3, your trainee cannot recite our appetizer ingrediants, you should do this.
What is tell a manager?
When your trainee is taking an order, you should be listening for these.
What are follow up questions?
You must do this if you need to type a modifer.
What is tell the chef?
We need to assess the new hires' ___ everyday to ensure standard consistency.
What is their uniform?
Loyalty members get double points if they come in at this specific time.
What is Monday-Thursday before 10am?
This person should review the trainees quiz after they've completed it.
Who is the trainer?
Your trainee can refer to this if unsure of past menu items currently available.
What is the menu guide?
All trainees must have a score of ___ or higher to pass the menu test.
What is 85%?