Appointment Types
Policies & Procedures
TEs & Jellybeans
ROIs
Specialties & Providers
100

I need an appointment for my depression pills.

What is an OV F/U- Depression f/u

100

How long are lunches on Mondays or the day after a holiday?

What is 30 minutes 

100

What information do you need to get for every TE?

What is who, what, when, where and why?

100

Patient can sign this form in the office to allow any person they would like to have access to their health information

What is an ROI?

100

These types of providers specialize in treating children

Who are Pediatricians? 

200

A patient requested an appointment online.

What is called an OA(Online Appointments)

200

This is the percentage of handled calls for QAs?

What is 98%

200

What needs to be put in the reason of a TE when someone calls back?

What is PTCB with todays date?

200

What ways can we verify a patient's chart?

What is address, phone number, social security number and emergency contact

200

These Phyician's provide what special kind of physical; Dr. Thomas Clark, Dr. Broadbent, Brett Arbon, Sarah Gadd, and Scott Beenfield.

What are DOT physicals? 

300

A self-pay patient wanting to establish care with an OC provider, what is the cost? 

What is $150(anything else will be billed after)

300

The reasons you would call the REDLINE?

What is provider to provider, critical labs, patient was seen today and is at the pharmacy and the pharm doesn't have the rx for them, and weekends and AH for Triage?

300

How many times do you contact a patient when a TE gets sent back to you?

What is calling the patient 3 times on different days?

300

Can we tell a patient's husband pregnancy results if he has an ROI?

What is no

300

This specialty provider deals with sleep issues, headaches/migraine, and seizure disorders.

Who is Dr. Hammond?

400

I want to schedule an appointment with a Mental Health therapist.

What is EvolveMD

400

This is the OC Phone Policy.

What is no snapchat, facetime, or personal calls at your desk, where pt info is. You can have your phone as long as patient care comes first. 

400

When can we mark a TE high priority? 

What is when it is so important a provider needs to stop everything they are doing to help the pt because they are bleeding out? 

400

True or False? I am a step-parent and want to know the lab results on my 10 year old step-son. I can know that, correct?

What is false?

400

This provider specializes in eating disorders, medical cannabis, hormone therapy, and some family practice visits. 

Who is Elle Weese in Neurocare?

500

The type of apt is TCM and the steps for scheduling.

What type of appointment is a Transitional Care Management, and you should include hospital, dates of admission/discharge, reason, and send a TE to Kristy Clarke.

500

Name 3 things you can wear to work, and 3 things you cannot wear.

Can: Jeans, matching clean scrubs, rompers ect.

Can't: distressed jeans, graphic tees, thong style shoes ect. 

500

What are the 4 reasons you can close a TE?

MA gave permission to, lab results were normal and no further questions, tried getting a hold of a pt 3 times, scheduled pt and nothing else to be done in TE?

500

As long as anyone can verify the patient, chart, details (DOB, Name, Address, Phone, and Ins), they can do what?

What is schedule an Apt?

500

Dr. Ward, Jennifer Crafton, Sandra Robinson, and Jamie Woodbury offer this Rx treatment that works to decrease the severity of withdrawal symptoms and reduce a patient's dependence on opioids in the long term.

What is Suboxone? 

M
e
n
u