Zendesk
What is pending?
Where we see the emails we've sent to a provider about their cases
What is Daily Notifications?
PVS impressions and digital scans
What are records we accept?
What is the case page?
The place on Zendesk where I can change my photo
What is the Profile?
Where we can see the life story of a case
What is the ledger?
The team that can help with escalations
Who are the leads and supervisors?
State of the art, tri-layer plastic material
What is ClearQuartz?
The place where providers can update their language preferences
What is the My Account Page?
How I assign a ticket to myself
What is take it?
Where we see reported product issues
What is the Complaints Tab?
The team that checks in PVS impressions
What is Case Receiving?
The proposed plan for a case
What is the Treatment Setup?
The software used by providers to view Treatment Setups
What is ClearPilot?
How we ensure we are talking to the account owner
What is verification?
Where we see who transferred a case between providers
What is the History Tab?
What is Stella?
What is one-step PVS impressions?
Records required to start a treatment case
What are scans or impressions, patient photos, a prescription and an informed consent form?
How we send messages to internal partners, not visible to customers
What is Internal Notes?
Provider name, address, practice information, and credit card details
What is Master Data?
Asking open ended questions so that you can determine the real problem
What is Probe for Information?
Alginate, Stone Models, & Triple Trays
What are physical impressions we cannot accept?
The best case type for a patient who might not be complaint
What is Unlimited?