Wayne Dalton
When year was Wayne Dalton founded?
1954
Which door model is non-insulated?
8000
What does IMS stand for?
Installation Management Systems
TRUE or FALSE? Home deliveries go straight to production while Product and installs require a site inspection first
TRUE
If you need to call out for the day, when is the latest to call?
30 minutes prior to the start of your shift
Who founded Wayne Dalton?
Emanuel Mullet
Name the 3 spring types
Torsion, Extension, and Torquemaster
Which system can you use to see an order that is in ENTERED status?
EBS
TRUE or FALSE Customer's can choice to pick up their product from sales centers
FALSE
TRUE or FALSE Fridays we can wear jeans and sneakers
FALSE! While we can wear jeans, sneakers are considered out of dress code
Where is the original plant located?
Mt. Hope, Ohio
True of False? All door models we carry with Lowes can be send via home delivery with all spring types.
TRUE
Which program can be use to look at the raw coding that was received from the store?
EDI
What are the requirements for a dealer to obtain a permit from the county?
Job Contract and permit fee.
When receiving an escalation, and customer requests to speak to a supervisor. What is the correct process?
Attempt to deescalate and request assistance from a team lead first before sending to a supervisor
When did Wayne Dalton join Overhead Door?
March 1, 2010
True or False? Door warranties flow over to the new homeowner, if the original customer provides their paperwork.
FALSE
What button can you select in CX to quick look up if there are other order attached to the customer?
Search Related Orders button
What is the maximum grace period Overhead door allows?
7 minutes
How to identify Wayne Dalton's garage door model?
Located on the manufacturer sticker
Which door does NOT have a limited Life-time warranty?
8000 **they have a 10 year warranty
Name all programs/systems we use in F&I
EBS, CX, IMS, EDI, MXP
An order shows "deleted" in MXP. What are next steps?
Request from sales the order number for Oracle
TRUE or FALSE Coordinators may keep their cell phone at their desk and watch to videos
False, coordinators may have cell phones at the desk for music. But excessive use can result in disciplinary action