Tap Leadership Program
Name the 2 levels of the Tap Leadership Program
Level 1: Tap Trainer
Level 2: Certified Leader
Effective, Ineffective, or Average?
Flexible
Effective
This element of communication utilizes the spoken word, either face-to-face or remotely.
Verbal
Do or Don't
Be Specific
Do
What are the Steps of Service called?
Tap 5
The most important piece of training material in your training plan
Tap 5 Steps of Service
Effective, Ineffective, or Average?
Uninterested
Ineffective
This element of communication includes sarcasm, complacency, deception or genuine feelings.
Non-Verbal
Do or Don't
Give feedback in public
Don't
What will be the new training platform for all training moving forward?
Safety Culture Training App
Which learning style includes learners that are partial to pictures, diagrams, or written direction?
Visual
Effective, Ineffective, or Average?
Strong Communication Skills
Effective
Name the 3 elements of communication
Verbal
Visual
Non-Verbal
Do or don't
Praise immediately
Do
True or False
Graduatrion sheets are completed just for trainees who needed extra support during the training shifts.
False
What are the 4 learning styles
Visual
Auditory
Kinesthetic
Reading/Writing
Effective, Ineffective, or Average?
Sticks with the same way of training every time
Average
Name the 3 steps to structuring communication
Planning
Preparing
Presenting
True or False
You should provide feedback for a negative action immediately as you see it, even if it is in front of others.
False
Trainers are required to fill this out every shift for their trainees progress.
Daily Performance Tracker
Which barrier to learning states that training doesn't end when the training shifts are over.
Lack of follow-up or reinforcement
Effective, Ineffective, or Average?
Comfortable with the status quo
Average
Speaking, demonstrating, and ______ are all key factors in effective communication.
Active Listening
Define the sandwich method
Opening with a positive action or behavior, then providing a negative action or behavior that needs correcting, followed up with something positive.
Recite the mission statement
We say come as you are and welcome everyone as our guest. We show our appreciation by going above and beyond to provide superior service and value creating a memorable experience where innovative flavors and great company come together.