Training Jeopardy

Clients

100

Where can client's go to create cases?

Service connect

200

Where can client's get more training?

CDK University

300

What are the 3 main things to get from a client when creating a case?

Name

Number

Email address

400

If a client is not satisfied with customer service whom should they contact first?

CAM- Client account manager

500

Where can client's ask other dealerships questions?

The community 

Files

100

Can you have a file that is made of only the data level?

No

200

Which service files have the RO as their ID?

WIP

LABOR

DISPATCH

300

Which file could you use to find mileage on a closed RO?

History

400

Which file can you find the PFC password?

PRIVLIB SE-FLAG

500

What file does the SWR function delete items in?

Appt-open ros record 

Functions

100

Which function is used to set up printers? 

SLF

200

Which function is used to add lines to an RO?

SWR

300

What function is used to update a technicians labor rate?

UTD

400

What function would you use to delete a service employee?

ANM

UUP

500

Which function could you turn off and on the prompt for service advisor in functions SWR?

Function UOP Option 67

Resource

100

Where can you go to request time off?

Verint

200

Where can you give a shoutout to an employee that everyone would be able to view?

Spotlight

300

Where can you find old cases similar to a case you might have an issue with?

Heisenberg

400

Which group in Slack can you ask questions to other departments as well as your own?

team-support-anti-bounce 

500

Where can you save notes, picture and links to look back in the future?

One Note

Notepad

Word

FUN FACTS

100

What is the name of the CEO of CDK?

BK- Brian Krzanich

200

When did the Norwood office open?

July 2016

300

What year was CDK Global formed?

October 1st 2014

400

What are the four CDK Global values?

Stay Curious

Be Open

Own It

Create Possibilities

500

Who is the Chief Human Resource Officer at CDK?

Amy Bryne