HD
Apps
Triple Plays
Acronyms
Wicked SIK
100
What 3 wires are used to get an HD picture?
HDMI, Component, DVI
100
This app allows you to control your X1 box
Xfinity X1 Remote App
100
What kind of box is included in the Starter TP?
SD digital box
100
VOC
Voice of the Customer
100
Where do you check to see if a customer is eligible for a SIK?
Einstein
200
Black bars at the top and bottom of a picture is called?
Letter Box
200
Will give you turn by turn directions to the closest Xfinity Hotspot
Xfinity Wifi
200
What speed is included in the HD Preferred Plus TP?
Blast!
200
AHT
Average Handle Time
200
How long is Standard Shipping?
5 business days
300
Black bars on the left and right of a picture is called?
Pillar Box
300
This app will allow you to troubleshoot your issue along with finding the closest service center
Xfinity My Account
300
How long is the $199.99 price good for in the Complete TP with a 2 year contract?
$199.99 x 24 mo
300
TSR
Transitional Sales Rate
300
How long is Priority Shipping?
2 business days
400
What are the 3 most common HD resolutions?
720p, 1080i and 1080p
400
This app allows you to watch your On Demand purchases away from home
Xfinity Purchases
400
What equipment is included in the Complete TP?
1 DVR, 3 HD boxes and 1 gateway
400
FCR
First Call Resolution
400
True/False: A customer can port their telephone number when receiving a CDV SIK
True
500
How do you access User Settings on a Moto box?
Press "Cable" then "Power" then "Menu"
500
What is the name of the Showtime app?
Showtime Anytime
500
What are the 2 optional phone features that you can add or not add when adding a TP to an account?
Call Waiting and Voicemail
500
Give the acronyms of the 4 services Comcast offers
XTV, XI, XDV, XHS
500
True/False: A customer is allowed to have a home alarm system and receive a CDV SIK
False
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