Acronyms
Whats the Season?
Mister Misc.
Kay Bull
CDV, Yeah You Know Me
100
WOA
Work Order Accuracy
100
What are the minimum and maximum lenghts of time for seasonal?
3 month min, 6 month max
100
what is the price/minute for long distance calls if the customer has Local With More?
$0.05/min
100
What cable package has channels like USA, A&E, E!, Comedy Central and History, but doesnt have any sports channels?
Digital Economy
100
What are the two types of phone service a customer can have?
Unlimited and Local With More
200
PPV
Pay Per View
200
What is the date range for seasonal?
9/1-4/30
200
Up to how many emails addresses can an internet customer have?
7
200
In order to receive On Demand, what piece of equipment is needed?
Cable box
200
True/False: Voicemail is included in both unlimited service and local service.
False, voicemail is $3.95/mo with Local With More
300
DVR
Digital Video Recorder
300
What level of services makes the customer ineligible for seasonal?
Basic only customers
300
What does "porting" mean?
When a customer takes their phonr number from one provider to another
300
List all the pieces of equipment that will give a basic only customer channels
cable box, dta, cable card
300
How many phone lines can a residential phone customer have?
4
400
LWM
Local With More
400
What happens to the 3 LOBs when a customer is in seasonal?
Cable goes to basic only Phone goes to Local With More Internet is email access only
400
What are the 5 ways of checking your voicemail?
Through the phone Xfinity Connect App Online X1 box app Email
400
What does a customer need in order to get HD?
HD box, HD fee, HDTV, HDMI/Component cable
400
What kinds of equipment will allow customers to receive phone service?
EMTA or Gateway
500
EDLP
Every Day Low Price
500
If a customer came back early and needs to end their seasonal, what system will you change their end date?
CSG
500
What apps can Internet Only customers use?
Xfinity My Account, Xfinity Connect, Xfinity Wifi, Xfinity Streampix
500
What are the different kinds of boxes Comcast has?
HD DVR, HD, SD, HD DTA, SD DTA
500
What is the service called that allows customers to have 4 virtual phone numbers?
Voice 2 Go
M
e
n
u