🧳Unpacking Baggage
🧑🏽💻DASHBoard Confessional
💊SSRI-eally
📞Ring Ring Rinnnngg
🤠
IDK what to call this one but it's Miscellaneous!
IDK what to call this one but it's Miscellaneous!
200
This is the person whose chart you will schedule and bill Family Therapy services under.
What is "The youngest individual/patient"
200
This is how many years' worth of appointments will populate in a patient's Dash chart.
What is "3 years"
200
This is the Task Template that we use when scheduling a patient for Psychiatry services that was recently receiving care in a hospital setting.
What is "the Psych Hospital Discharge task template"
200
This is the status your phone displays when you are signed in to the queue, but unable to take incoming calls.
What is "Unavailable"
200
This is the website you use to verify or find active insurance coverage.
What is "Waystar"
400
This therapeutic approach uses bilateral stimulation to process Trauma, PTSD as well as a variety of other diagnoses.
What is "EMDR Therapy"
(Eye Movement Desensitization Reprocessing)
400
This is how we view a patient's Pop Up notes in Dash.
What is "Manually Fetch/Refresh, then select the Ellipses next to Edit Profile, then select Allscript Notes from the drop-down"
400
These are the types of medication not currently offered at Sagent (Legacy Nystrom).
What are "Medical Marijuana, Ketamin and Methodone"
400
This is the extension for the Call Center Managers Queue.
What is "8429"
400
This is the demographic information that you must verify on every call with a New Patient.
What is:
Legal First & Last Name
DOB
Mailing Address
Email Address
Primary Insurance Policy & Subscriber Name
Any other insurance policies
Guardianship/Guarantor
Emergency Contact
600
This is what we need on file before we can schedule Reunification Therapy.
What is "the Court Order"
600
This is what we would put for a patient's address if they are currently unhoused.
What is "General Delivery in Adress Line 1, with the city state and zip of the area they're currently staying"
600
These are the types of psychiatry appointments that the Nursing Team will schedule for a patient.
What are "RAP (or Rapid Access) and Crisis"
600
This is what we always want to attempt to do when transferring a patient to a specific person/team wherein you wait to speak with the person on the other end of the line before pushing the patient through.
What is "Warm Transfer"
600
This is the platform that allows patients to store a credit card on file.
What is "Collectly"
800
This is what we do whenever we are looking at scheduling a patient with an intern.
What is "Inform the patient of the provider's internship status"
800
This is the workflow for scheduling a Follow Up appt in Dash.
What is "Select the previous appointment that you'd like to schedule a follow up for, check the check-box, then click Follow Up"
800
This is the type of testing that analyzes how a person's genetic make-up could affect the way that their body responds to medicines used to treat a variety of mental & behavioral health concerns.
What is "Genesight Testing"
800
This is extension for the MN SUD services line.
What is "8479"
800
These types of cancellations require you to document a reason, as well as send an urgent task to the provider to inform them, but will not result in a fee.
What are "Late Cancel - Illness and Weather Cancel"
1000
This is how long a patient will be placed on a probationary period when they've incurred 2 therapy discharges within a year.
What is "3 months"
1000
These are the only things that cannot currently be updated in Dash and must be done in PM.
What is "Update/Add an Emergency Contact, Update Appointment Comments, Add/Expire Pop-Up Notes"
1000
This is the process for a patient-requested psychiatric transfer of care (not including Admin TOC).
What is:
1) Send TOC request form to pt's email
2) Once rec'd the form will be sent to the psych provider to review
3) Upon approval or denial, the request will be sent to the relevant site task basket and the patient will be called
1000
These are the times when you would fully sign out of your phones rather than putting yourself on Unavailable.
What are:
1) going on lunch
2) for any call center team meeting/brain breaks
3) at the end of your shift
1000
This type of coverage covers only a select number of sessions with a provider (usually between 3-12), and sessions scheduled using it MUST be conducted with a fully licensed, unsupervised provider.
What is an "EAP (Employee Assistance Program)"