What screen do you charge an Active customer a deposit?
What is 13-10
100
Who is eligible for APP?
What is Any active residential/commercial customer
100
Who is eligible for the Equal Payment Plan?
What is Any Residential Customer
100
How do you identify a Charge Off in the CA Header?
What is C/O in the Tenant Status Field
100
What screen do you waive a late payment charge?
What is 13-18
200
What is the Resident Deposit amount for DDO 211?
What is $65
200
When does SWG terminate a customer from APP?
On the third credit violation within the previous 12 months
200
When a customer terminates EPP, what should they be advised regarding their next bill?
What is, the entire amount owing will be due and payable
200
On what screen can you find the balance and receivable types for a C/O account?
What is 01-12
200
Anytime you change/update information on a customer's account, what must you do?
What is 15-12
300
What inquiry screen will you find the date the deposit was paid?
What is, note 01-10
300
What screen do you terminate the customer from APP?
What is 13-07
300
During the settlement month, when is a refund check issued?
What is, if the customer has a credit balance of over $50
300
When there is a forecasted charge off date in 01-01, when does the account actually charge off?
What is At Months End
300
When does the deposit interest start to accrue?
What is When any of the deposit payment has been processed
400
When is a Bill Immediate Deposit due?
What is 15 calendar days from turn on
400
The program that allows SWG to deduct the customers bill from their checking or savings account.
What is APP
400
What screen do you set up the Equal Payment Plan in?
What is 13-15
400
What steps should you take to prevent a charge off for a new customer?
What is Do a name and SS# search companywide, Bill a sufficient deposit & take a thorough customer history in SS23
400
Name 4 types of Security SWG will accept
What is Monetary, LOC, Surety Bond, Guarantor Agreement (CA & NV residential only), Assignment (non residential only), ILOC (non residential only), City of Phoenix Letter of Guarantee
500
What are 2 reason SWG will require a deposit from a customer?
What is a New Customer / Credit is no longer established
500
Should you ever obtain/enroll/change a customer APP information over the phone?
What is NEVER!
500
When is the customer terminated from EPP?
AZ & CA - After 2 late payments in 12 months
NV - After 2 consecutive late payments while on the plan
500
Name 3 situations when an account is determined uncollectible